Solutions Engineer

Responsibilities

• Partner with Account Executives throughout the sales cycle to deliver technical expertise and solution guidance during discovery calls, demonstrations, and evaluations
• Conduct product demonstrations tailored to customer use cases and technical requirements
• Understand customer business processes and recommend scalable solutions that align with their goals
• Lead technical discussions regarding integrations, workflows, APIs, security, and implementation considerations
• Collaborate with Product, Engineering, and Customer Success teams to address customer feedback and technical needs
• Support implementation and onboarding activities to ensure successful customer adoption
• Affiliate with creating and maintaining technical documentation, demo environments, and solution playbooks
• Stay current on market trends, competitive landscape, and product capabilities
• Contribute to the continuous improvement of the product by sharing customer insights and identifying opportunities for enhancement

Requirements

• 3+ years of experience in a customer-facing technical role within a SaaS company (Solutions Engineering, Sales Engineering, Technical Consulting, or Implementation preferred)
• Experience working with APIs, integrations, and SaaS platforms
• Strong presentation and communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Experience gathering business and technical requirements and translating them into solutions
• Ability to troubleshoot technical issues and think critically under pressure
• Experience in start-up, entrepreneurial, and ambiguous environments
• Superior verbal and written communication skills with a keen attention to detail
• An analytical and process-oriented mindset with ability to solve complex customer challenges
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Experience with CRM systems (Hubspot a bonus)
• Experience with modern Sales & Go To Market tools
• Familiarity with HR technology, ATS platforms, or HCM systems preferred

Qualifications

• Must be at least 18 years old
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must pass a drug test and background check, to the extent permitted by law
• Must be able to work at our Salt Lake City HQ at least 3-4x/week

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• AD&D insurance
• Paid vacation and sick time, commensurate with tenure
• Retirement plan with company match
• Onsite gym
• Historic downtown SLC office location
• Great access to the freeway, Trax, and FrontRunner
• Stocked kitchen with drinks and snacks