Solutions Engineer

What You’ll Do

• Partner with Sales to secure the technical win
• Lead technical discovery, scoping sessions, and qualification calls with engineering, DevOps, and platform teams.
• Deliver high-impact product demos, whiteboard sessions, and tailored technical deep dives.
• Design and execute POCs, including benchmarking CI performance, optimizing pipeline architecture, and validating ROI models.
• Act as a trusted technical advisor to customers
• Build credibility with architects, engineering managers, SREs, and CTO-level stakeholders.
• Translate engineering pain into clear solution designs using Blacksmith’s CI cloud.
• Guide customers on best practices for CI modernization, ephemeral compute, cost optimization, and migration off hyperscalers.
• Solve technical challenges in real time
• Assist customers in debugging CI performance bottlenecks, runner reliability issues, or pipeline misconfigurations.
• Help teams optimize GitHub Actions at scale and adopt ephemeral runners effectively.
• Maintain deep technical understanding of Blacksmith’s architecture and how it integrates into complex enterprise environments.
• Influence product direction
• Capture customer feedback and use cases, advocating for features and improvements that accelerate adoption.
• Collaborate with Engineering and Product to validate requirements, shape roadmap decisions, and improve usability for large-scale CI teams.
• Support expansion and long-term success
• Participate in strategic account planning with AEs, CSMs, and leadership.
• Identify technical expansion opportunities within existing customers.
• Ensure smooth handoff from evaluation to onboarding, working closely with post-sales teams.

You’ll Be a Great Fit If You Have

• Strong technical fluency
• Experience in solutions engineering, field engineering, pre-sales, DevOps, or consulting.
• Hands-on understanding of modern CI/CD tooling (GitHub Actions preferred), pipelines, and DevOps workflows.
• Familiarity with cloud infrastructure (AWS/GCP/Azure), containerization, or ephemeral compute systems.
• Comfort working directly with developers
• You can read logs, diagnose failures, and reason about CI performance bottlenecks.
• You don’t need to be a full-time engineer — but you should be able to debug environments, understand code snippets, and think like a practitioner.
• Exceptional communication & storytelling skills
• Ability to present confidently to engineering ICs, architects, and CTOs.
• Skilled at simplifying complex concepts and tying technical value to business impact.
• Customer-obsessed problem solver
• You anticipate needs, remove friction, and help customers realize the full value of Blacksmith.
• You thrive in ambiguity and enjoy building new processes from scratch.
• Startup DNA
• Scrappy, resourceful, fast-moving.
• Comfortable in a high-velocity, evolving technical and GTM environment.
• Energized by being part of a small, senior, talent-dense team shaping a new product category.

Bonus Points

• Experience with DevOps tooling, infrastructure automation, or ephemeral compute systems.
• Understanding of CI benchmarking, cloud cost analysis, or hyperscaler limitations.