Solutions Engineer/Architect T3

Key Tasks

• Primary contact for the customer regarding technology and cloud technical service delivery discussions.
• Support client delivery manager (CDM) in regular cadence with stakeholders at customer and manage expectations with regards to service delivery.
• Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
• Ownership & detailed understanding of the customer landscape managed within NS2 & understand interdependencies between systems (both within NS2 and beyond).
• Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
• Analyze customer technical requirements and organize / co-ordinate experts from NS2 Delivery team and drive those topics to resolution to the satisfaction of the customer.
• Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
• Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
• Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
• Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
• Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

Education and Qualification / Skills and Competencies

• Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
• High proficiency in the SAP product portfolio, offerings, and industry solutions.
• Strong Technical Project Management Skills & Customer-facing Experience.
• Strong ability to translate between technical and non-technical audience with confidence.
• Strong engagement management, relationship building and de-escalation skills.
• Excellent presentation, communication and moderator skills.
• Good understanding of SAP solutions (releases, platform interdependencies, etc.).
• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).

Work Experience

• 4+ years of experience with SAP Basis administrative duties.
• 4+ years of customer-facing SAP Technical Consulting experience.
• 4+ years of solution design, enterprise architecture, and or SAP implementation.
• 2+ years' experience in technical project management for SAP Operations or Implementation.