Solutions Director (FINS)

Role Responsibilities

• Directly manage our team of Solution Architects, providing regular coaching, career pathing, and performance evaluations.
• Act as an escalation point for technical roadblocks within the delivery lifecycle.
• Support Resource planning by ensuring the right Solution Architects are matched to the right projects based on skill and industry fit.
• Serve as the Lead Enterprise Architect for our most complex, high-stakes FinServ engagements.
• Design scalable, multi-cloud Salesforce solutions that align with client business goals.
• Provide high-level technical oversight and "Architect-in-the-Room" presence for Tier-1 projects.
• Bridge the gap between business requirements and technical execution for enterprise clients.
• Act as the internal and external champion for Coastal’s Financial Services vertical.
• Lead the FinServ Solution Community, fostering knowledge sharing and industry-specific innovation.
• Stay ahead of Salesforce Financial Services Cloud (FSC) updates, regulatory changes, and fintech trends.
• Curate a library of FinServ-specific accelerators, blueprints, and best practices.
• Define and establish what excellence looks like for onboarding and career development standards of Solution Architects within the FInancial Services vertical.
• Build the Blueprint: Establish and enforce global delivery standards for Solution Architecture (e.g., design document templates, code review protocols, and UAT standards).
• Onboarding: Design and execute the onboarding program for new SAs to ensure a seamless transition into the firm’s methodology.
• Possess strong technical skills and a deep understanding of Financial Services Cloud.
• Partner with the sales team to win complex deals by helping to Scope technical requirements and estimate effort for large-scale FinServ RFPs. Ensure a smooth handoff from the pre-sales phase to the delivery team.
• Conduct technical demonstrations and lead "Visioning" workshops for prospective clients.

Experience/Skills Required

• 10+ years in the Salesforce ecosystem, with at least 5 years in a leadership or Director-level role within a consulting environment.
• Deep experience in Financial Services (Banking, Insurance, or Wealth Management) and a mastery of Financial Services Cloud.
• Certified Salesforce System or Application Architect (CTA preferred but not required).
• Leadership: Proven track record of managing and scaling a team of high-performing Solution Architects.
• Ability to explain complex technical concepts to C-suite stakeholders with clarity and wit.
• Must have full-time permanent US work authorization.

Additional Preferred Experience/Skills

• Bachelor’s Degree preferred, or equivalent experience.

Why Coastal

• Flexible working hours with an emphasis on a life-work balance (in that order!)
• Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture!
• We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
• Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company