Solutions Development Architect : Datacenter (Remote)

About the role

This role supports the design, scoping, documentation, and proposal development of client-facing technology solutions. Key responsibilities include:

• Pre-Sales Discovery and Solution Development Lead or support technical discovery sessions with clients, Account Executives, and internal stakeholders.
• Translate business and technical requirements into accurate, executable Statements of Work, labor estimates, and solution proposals.
• Manage assigned cases through Salesforce workflow, including Solution Development, Client Review, SP Creation, Practice Review, PMO Review, Handoff to TCS, and Client Sign-Off.
• Partner with Sales, Engineering, PMO, TCS, vendors, subcontractors, and clients to confirm solution feasibility, pricing, resource needs, risks, and delivery assumptions.
• Upload and manage all project-related documentation, including RFPs, RFQs, drawings, photos, client-provided documentation, material quotes, subcontractor quotes, drafts, proposals, and final deliverables.
• Support RFP/RFI/RFQ responses and technical proposal development.

Responsibilities

Other responsibilities include:

• Pre-Sales Discovery and Solution Development Lead or support technical discovery sessions with clients, Account Executives, and internal stakeholders to gather project requirements, site details, business objectives, constraints, risks, and desired outcomes.
• Review assigned Salesforce cases promptly and determine whether sufficient information exists to begin solution development.
• Identify and request missing information such as site address, scoping details, regular-hours or after-hours requirements, rack elevations, floor plans, security protocols, lift or ladder requirements, and other project-specific documentation.
• Develop scalable and practical infrastructure solutions across data center, network, structured cabling, cloud, hybrid, AV, security, collaboration, and related technology environments.
• Align proposed solutions with client goals, delivery feasibility, cost expectations, project timelines, and Myriad360 standards.
• Create, refine, and maintain Statements of Work, including in-scope items, out-of-scope items, deliverables, assumptions, acceptance criteria, project phases, and dependencies.
• Generate labor calculators and SOW drafts using Myriad360's SOW Automation Tool.
• Validate labor, subcontractor, material, and project management cost inputs for accuracy.
• Incorporate vendor and subcontractor quotes into the solution package as needed.
• Review automated SOW output for clarity, completeness, risk, pricing accuracy, and alignment with client requirements.
• Produce polished draft and final SOW documents suitable for client review and internal approval.
• Ensure SOWs are version-controlled, properly watermarked when in draft form, and saved in the correct client folder.
• Case Management and Internal Workflow
• Manage assigned cases through the Salesforce workflow, including Solution Development, Client Review, SP Creation, Practice Review, PMO Review, Handoff to TCS, and Client Sign-Off.
• Provide clear daily Salesforce updates and tag the appropriate Account Executive or internal stakeholder.
• Update case status accurately as work progresses.
• Create or verify Slack channels from Salesforce for project-specific communication.
• Cross-Functional Collaboration
• Coordinate peer reviews with Technology Project Leads, Solutions Development Architects, or other technical reviewers.
• Respond promptly to PMO or TCS feedback and make required updates to the case, LC, or SOW.
• Document and SharePoint Management
• Partner with Sales, Engineering, PMO, TCS, vendors, subcontractors, and clients to confirm solution feasibility, pricing, resource needs, risks, and delivery assumptions.
• Upload and manage all project-related documentation, including RFPs, RFQs, drawings, photos, client-provided documentation, material quotes, subcontractor quotes, drafts, proposals, and final deliverables.
• Produce or support technical diagrams, rack elevations, cabling layouts, architecture diagrams, BoMs, LOEs, and supporting documentation.
• Maintain consistency in documentation format, tone, quality, and naming standards.

Requirements

Required skills and experience:

• 8+ years of experience in solutions architecture, pre-sales engineering, infrastructure engineering, technical project management, or related technology roles.
• Strong experience developing SOWs, technical proposals, labor estimates, BoMs, LOEs, or project scoping documentation.
• Hands-on knowledge of data center infrastructure, structured cabling, rack/stack, network infrastructure, power/cooling considerations, migrations, refreshes, or site readiness.
• Experience working with sales, engineering, PMO, vendors, subcontractors, and client stakeholders.
• Ability to interpret technical documentation such as floor plans, rack elevations, network diagrams, cabling plans, client requirements, and vendor quotes.
• Strong written communication skills with the ability to create clear, client-ready technical documentation.
• Experience with Salesforce or similar CRM/case management systems.
• Experience with SharePoint, Microsoft Office, Visio, Lucidchart, Excel, Word, PowerPoint, Slack, and collaboration tools.
• Must be based in the United States.

Desired skills and experience:

• Experience with cloud or hybrid infrastructure, including AWS, Azure, GCP, VMware, storage, backup, disaster recovery, or modernization projects.
• Experience with AV, collaboration, VoIP, DAS, CBRS, IoT, security, or smart building infrastructure.
• Experience supporting enterprise, healthcare, financial services, or mission-critical environments.
• Familiarity with RFP/RFI/RFQ response processes.
• BICSI, RCDD, PMP, CSM, AWS, VMware, Microsoft, or related technical certifications.

Qualifications

Must be based in the United States.

Skills

Experience with cloud or hybrid infrastructure, including AWS, Azure, GCP, VMware, storage, backup, disaster recovery, or modernization projects.

Experience with AV, collaboration, VoIP, DAS, CBRS, IoT, security, or smart building infrastructure.

Experience supporting enterprise, healthcare, financial services, or mission-critical environments.

Familiarity with RFP/RFI/RFQ response processes.

BICSI, RCDD, PMP, CSM, AWS, VMware, Microsoft, or related technical certifications.

Benefits

Includes benefits such as unlimited paid time off, incentive compensation plans, company-funded 401k contributions, zero-cost employer-covered health insurance, annual BYOD reimbursement, paid parental leave, transparent and candid culture, 1:1 coaching, performance reviews, and a consistent feedback loop, quirky, diverse, respectful, high-performing coworkers, and more.