Solutions Consultant

About the role

The Solutions Consulting team at Placements AI is responsible for implementing solutions that enable our clients' success on the Placements platform. This includes providing consultative recommendations, designing and scaling solutions, and ensuring the solution design and system deliverables meet the defined acceptance criteria agreed upon with the client.

Responsibilities

• Collaborate with clients' business and technology stakeholders to implement solutions that enable their success on the Placements platform.
• Provide consultative recommendations on how to best use and configure the Placements platform based on customer requirements.
• Ensure the solution design and system deliverables meet the defined acceptance criteria agreed upon with the client.
• Configure and present tailored product demonstrations to customers throughout various implementation and end-user training.
• Work with internal teams to ensure customer success and serve as a customer advocate with our product team.
• Exhibit strong technical and business consultative skills to create client intimacy and act as a trusted advisor.
• Demonstrate understanding of the scope of the project, map business functional requirements to system/technical requirements, and ensure alignment of planning and solutions with client business goals.
• Show excellent project management, organizational, and problem-solving skills.
• Possess excellent technical and business consultative skills to create client intimacy and to act as a trusted advisor.
• Be a skilled presenter of product features and benefits related to the customer and their business needs.

Requirements

• Excellent written and verbal communication skills.
• The ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences.
• Strong business processes, process documentation, and process improvement skills.
• 2+ years of recent hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience is required.
• Growth stage SaaS experience, management consulting, or technical consulting experience is preferred.
• Strong experience working with client and stakeholders during full cycle SaaS implementations.
• Enterprise implementation experience in aspects of the implementation lifecycle including: Requirements Gathering and Documentation, Solution Design, Product Configuration, Data Import/Export, Testing, and Training.
• Ability to creatively find product solutions to solve client requirements.
• Demonstrated experience in systems implementation rollouts across cross-functional groups.
• Admin level experience in 1 or more system, such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle or any Ad Servers (e.g. GAM, Freewheel, Xandr, etc).
• SQL, Data Management, Data Mapping experience preferred.
• Bonus: Python experience.
• Bonus: Experience in Ad Tech space is a plus.

Benefits

• Competitive salary
• Early-stage stock options
• Open PTO
• 401k match
• Company paid medical, dental, vision, and life insurance
• Regular company lunches and happy hours
• Gym membership reimbursement
• Cell phone reimbursement