Solutions Consultant

About the role

We are seeking a technically skilled, customer-focused individual to join our Technical Onboarding team as a Solutions Consultant. In this role you will own the onboarding and adoption of our enterprise customers, taking them from a signed contract to a secure, well-governed, and widely adopted deployment of our platform.

Responsibilities

• Own structured onboarding and adoption engagements end to end, from kickoff and project planning through configuration, testing, closing, and post-engagement hypercare, serving as the single point of ownership for the platform-side rollout.
• Lead discovery into each customer's API lifecycle, team structure, collaboration patterns, and security requirements, and translate that into a project plan and workspace design tailored to their environment.
• Configure and validate enterprise security and identity controls, including SSO/SAML across multiple identity providers, SCIM provisioning and role-based access control, domain verification and capture, content migration, Secret Scanner, external vaults, BYOK encryption, and audit-log integration with customer SIEM tooling.
• Design and stand up customers' team and discovery workspaces, access controls, integrations, Private API Network, and CI/CD workflows, and enable their teams to collaborate, reuse APIs, and adopt the platform at scale.
• Drive cadence and momentum across each engagement, surface risks and blockers early, and coordinate the customer's IT, security, and engineering stakeholders, including navigating regulated-environment constraints like audit and change-control requirements.
• Deliver across a growing catalog of engagement types and ramp quickly on new service offerings as our portfolio expands.
• Partner with Sales, Solutions Architects, Customer Success, Customer Education, Customer Advocacy, and Support to ensure a coordinated customer experience, and surface expansion and reference opportunities back to the account team.
• Capture customer-observed platform gaps and feature requests, and relay product feedback and escalations to Support, Product, and Engineering.

Requirements

• 3-5 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Implementation, Professional Services, Technical Account Management, or Customer Success.
• A solid understanding of the software development lifecycle (SDLC), API design principles (REST, GraphQL), and common integration patterns.
• Hands-on familiarity with enterprise identity and security concepts such as SSO/SAML, SCIM provisioning, and major identity providers (Okta, Entra, OneLogin), or the ability to ramp on them quickly.
• Strong consultative instincts: the ability to run discovery, present to both technical and business audiences, and set honest expectations.
• Strong technical curiosity and a genuine desire to continuously learn and level up technically, deepening your platform expertise and picking up new tools, integrations, and capabilities as the role and product evolve.
• Proven project-management skills and the ability to keep multiple engagements on track in a fast-paced environment.
• Excellent presentation, written, and verbal communication skills, with comfort leading live, hands-on configuration sessions.
• A bias for action and a drive to get customers to value efficiently.

Qualifications

• Experience with APIs or platforms related to API development, testing, or documentation.
• Familiarity with cloud platforms (AWS, Azure, GCP), DevOps tooling (CI/CD, containers), and secrets-management or SIEM ecosystems.
• Experience delivering to enterprise customers in regulated industries (financial services, healthcare, insurance).
• Experience with a modern scripting or programming language (e.g., JavaScript, Python).

Skills

• Nice to have: Professional working proficiency in Spanish and/or Portuguese, to support customers and stakeholders across Latin America and other Spanish- or Portuguese-speaking regions.

Benefits

The reasonably estimated OTE for this role is $110,000 to $140,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

Pay

The reasonably estimated OTE for this role is $110,000 to $140,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

Schedule

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.

Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.