Solutions Consultant

About the role

The ideal candidate has experience working within higher education, academic medical centers, healthcare systems, research institutions, or research-focused software environments and can effectively connect customer challenges to business outcomes.

Responsibilities

• Discovery & Solution Design
• Partner with Account Executives to understand customer goals, workflows, challenges, and strategic initiatives
• Lead and participate in discovery sessions to identify business requirements and opportunities
• Translate customer requirements into tailored solution recommendations
• Develop solution strategies that align Cayuse capabilities with customer priorities
• Product Demonstrations
• Deliver compelling and tailored demonstrations of Cayuse products and solutions
• Customize demo environments to reflect customer use cases and business processes
• Present to diverse audiences including:
• Research Administrators
• Compliance Offices
• Sponsored Programs Offices
• IRB, IACUC, IBC, and COI Administrators
• Research Leadership
• Executive Stakeholders
• Articulate business value, operational efficiencies, compliance benefits, and ROI
• Sales Partnership
• Serve as the primary subject matter expert during the sales cycle
• Participate in account planning activities including stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies
• Aid Account Executives in developing multi-threaded engagement plans within strategic accounts
• Support strategic account planning and deal progression
• Aid with responses to RFPs, RFIs, security reviews, and technical evaluations
• Participate in competitive positioning and objection handling
• Support customer expansion, modernization, and retention initiatives
• Product & Market Expertise
• Maintain expertise across the Cayuse Research Suite
• Stay current on research administration trends, regulatory changes, and industry best practices
• Provide market feedback to Product Management and Leadership
• Contribute to sales enablement and knowledge-sharing initiatives
• Industry Relationships & Network Development
• Leverage existing professional relationships within higher education, academic medical centers, healthcare systems, and research institutions to identify opportunities, facilitate introductions, and support business development efforts
• Maintain and expand a network of research administration, compliance, sponsored programs, and research operations professionals
• Participate in industry organizations, conferences, presentations, user groups, and networking events to build market awareness and strengthen customer relationships
• Develop and maintain relationships with key influencers and decision-makers across the research administration ecosystem
• Thought Leadership
• Develop reusable demonstration assets, discovery guides, competitive intelligence, and sales enablement content
• Serve as a thought leader internally and externally through webinars, conference presentations, customer panels, and industry events

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience in one or more of the following:
• Research Administration
• Sponsored Programs Administration
• IRB Administration
• IACUC Administration
• Clinical Research Administration
• Research Compliance
• Pre-Sales / Solutions Consulting
• Research Administration Software
• Strong presentation and communication skills
• Experience conducting customer-facing meetings and demonstrations
• Ability to understand and communicate complex business processes
• Strong organizational and project management skills
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to travel up to 40%
• Existing professional network within research administration, sponsored programs, compliance, clinical research, or academic medical center communities strongly preferred
• Active participation in organizations such as NCURA, SRAI, PRIM&R, AURP, HCCA, AALAS, or similar professional associations
• Experience working with one or more of the following:
• Higher Education Research Administration/Healthcare / Academic Medical Centers
• Sponsored Programs
• Pre-Award Services
• Post-Award Administration
• Research Compliance
• IRB Administration
• IACUC Administration
• IBC Administration
• COI Administration
• Research Development
• Clinical Research Administration
• Research Operations
• Research Finance
• Academic Medical Center Research Programs
• Consulting Experience
• SaaS Solutions Consulting
• Business Process Consulting
• Implementation Consulting
• Change Management
• Research Administration Software

Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience