Solutions Architect , WWPS SA - NPO - Engaged

About the role

AWS is hiring a Senior Solutions Architect to partner with the AWS U.S. Nonprofits (NPO) General sub-vertical Sales team and serve as the single point of technical-advisor accountability for three NPO territories under a Senior Sales Manager. In this role, you will work directly with Sales Account Executives to support 367+ active customer opportunities spanning Cloud Migration, Professional Services delivery, Generative AI Full-Stack engagements (Amazon Bedrock, AgentCore, Quick), and Amazon Connect contact center modernization. You will lead end-to-end customer engagements on a portfolio of Deep + Focus accounts — operating at the architectural-advisor altitude that nonprofit IT leaders, executive sponsors, and boards expect — and you will own the SA-side of opportunity progression that closes the territory's $7.4M go-get gap to FY26 quota.

You will join the broader AWS WWPS U.S. Nonprofits Solutions Architecture organization, which operates a force-multiplied model built on data-driven SA management, Kiro CLI / agentic-AI tooling for territory work, the GenAI Innovation Center (GenAIIC) accelerator mechanism for moving customer PoCs to production, and a strong Sales-SA partnership culture that treats AE quota success and SA technical-advisor outcomes as one shared mission. As the new L5 SA on this sub-vertical, you will help complete that operating-model coverage by bringing the same partnership rigor to the Senior Sales Manager's Sales bench — alongside SA Manager support and full integration with the NPO SA org's tooling, mentoring, and TFC programs.

The right candidate brings 5+ years of customer-facing technical-advisor or Solutions Architect experience, deep multi-service AWS technical breadth (Compute, Networking, Security, Databases, plus a specialty in GenAI / Migration / Data & Analytics / Modern App Dev), and the judgment to run multiple complex customer engagements concurrently without per-deal escalation. Prior nonprofit, public-sector experience is a strong plus, as is hands-on experience with GenAI delivery on Amazon Bedrock / AgentCore, AWS Migration Acceleration Program (MAP / MAP-Lite), or Amazon Connect contact center work. If this sounds like the kind of role where your technical depth, customer obsession, and trusted-advisor instincts can directly turn 367 nonprofit-customer opportunities into operationalized, mission-impact outcomes, we want to hear from you.

Key job responsibilities

As the Senior Solutions Architect on the NPO GEN sub-vertical, you will:

• Lead end-to-end customer engagements on Deep + Focus nonprofit accounts — discovery, architecture review, proof-of-concept design, pilot execution, statement-of-work scoping input, and production-launch handoff — operating as the customer's primary AWS technical advisor.
• Partner with Sales Account Executives and Senior Sales Manager to advance 367+ active opportunities through the AWS sales-stage funnel from Prospect / Qualified into Technical Validation, Business Validation, and Committed.
• Own architectural-advisor altitude on the territory's Deep + Focus accounts — including the 6 Deep + Focus accounts in the GEN-01 territory alone — by participating in director-, VP-, and executive-altitude technical conversations, contributing to customer-facing roadmap and reference-architecture documents, and earning trust as the AWS technical voice the customer brings to its hardest decisions.
• Apply the AWS GenAI Innovation Center (GenAIIC) accelerator mechanism combined with the AI Development Life-Cycle (AIDLC) framework to convert GenAI proof-of-concept engagements (Amazon Bedrock, AgentCore, Quick, Amazon SageMaker) into production-launched customer outcomes.
• Cover the four NPO operating pillars with technical depth and credibility: Cloud Migration (AWS Migration Acceleration Program — MAP, MAP-Lite, RAPID; VMware migrations; mainframe modernization), Professional Services delivery (architecture input on >$100k SOWs; LZA + landing-zone work; security-agent and data-pipeline projects), Generative AI Full-Stack (Bedrock, AgentCore, Q Developer, Quick, GenAIIC PoCs), and Amazon Connect contact center modernization (cloud call-center migrations from Genesys, FICO, on-prem voice platforms).
• Execute a recurring Sales-SA partnership cadence with AE Manager and the AE bench — weekly deal reviews, monthly business reviews, and quarterly forecasting cycles — modeled on the proven Sales-SA operating models running on the AWS NPO sub-verticals.
• Contribute to the AWS NPO Technical Field Community (TFC) — participate in the bi-weekly Kiro demo-build program, the GenAI Accelerator Initiative, and other org-wide TFC programs that scale your impact beyond your own territories.
• Mentor and collaborate with peer Solutions Architects across the NPO SA org — sharing customer-engagement patterns, technical-architecture decisions, GenAI accelerator outcomes, and Sales-SA partnership lessons learned with peer SAs on the broader NPO sub-verticals.
• Travel approximately 20-30% within the United States to customer sites for in-person executive briefings, customer workshops, on-site architecture reviews, and AWS / nonprofit industry events such as AWS Imagine for Nonprofits.

A day in the life

A typical day might include a morning standup with the Account Executive manager and the sales team AEs to review the week's pipeline-progression actions; a customer architecture-review call with one of the GEN-01 Deep + Focus accounts to scope a Bedrock-based GenAI workload; a working session with a partner integrator (Caylent, Slalom, or similar) to align on an MAP-Lite migration plan for one of the GEN-02-SBAI accounts; a one-hour block of Kiro-CLI-automated territory-management work that surfaces pipeline gaps and stale opportunities; and an end-of-day debrief with the AE bench on which opportunities are advancement-ready for next week's deal review. Across the week you also block time for customer SOW input, executive-altitude relationship work on Deep + Focus accounts, and TFC contributions that scale your impact beyond your own territories.

About the team

You will join the AWS Worldwide Public Sector U.S. Nonprofits (NPO) Solutions Architecture organization — the team responsible for helping mission-driven nonprofit institutions across the United States use AWS to expand their impact on the communities they serve. Our customers are the country's largest membership associations, federally-aligned nonprofit financial institutions, credit unions, faith-based organizations, public-broadcasting organizations, environmental and humanitarian nonprofits, and the social-services agencies that operate at the heart of the U.S. social safety net. The technical decisions our customers make — about cloud migration, GenAI adoption, contact-center modernization, data strategy, and security — directly affect the mission outcomes they deliver: members served, donors connected, beneficiaries reached, and lives changed. We treat that responsibility seriously.

Basic qualifications

• 2+ years of design, implementation, or consulting in applications and infrastructures experience
• 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 5+ years of IT development or implementation/consulting in the software or Internet industries experience

Preferred qualifications

• Experience working within software development or Internet-related industries
• Experience migrating or transforming legacy customer solutions to the cloud
• Experience working with AWS technologies from a dev/ops perspective