Solutions Architect - Public Sector

Responsibilities

• Develop a deep understanding of customer problems and map them to Cohere solutions.
• Work closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders.
• Help to increase the adoption of Cohere products, both internally and externally.
• Gather valuable insights and feedback from customers to help shape the future of our products.
• Take a hands-on approach to building customer Proof of Concepts that showcase the business value of our platform.
• Collaborate with stakeholders to understand their business objectives and translate those into technical solutions.
• Serve as the voice of the customer and act as a liaison between the customer and our product team.
• Provide guidance on best practices for using Cohere, identify areas for improvement within the platform, and cultivate technical champions within customer organizations.
• Lead the technical talk track on customer calls.
• Deep dives on customer problems and Cohere technology.
• Designing novel enterprise solutions with bleeding-edge NLP technology.
• Facilitating customer evaluations and PoCs.
• Developing and documenting processes to enable the solutions architect team to scale effectively within Cohere.
• Collaborate with the Product and Engineering teams to ensure our offering matches the customers' needs.
• Working closely with our partners to develop a strategy for enabling and accelerating their customers.

Qualifications

• Must have: Security Clearance
• 5+ years of public sector customer-facing technical pre/post sales Solutions Architect (or similar) experience.
• 2+ years architecting or deploying NLP/AI/LLM Solutions.
• A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLM's and AI technologies.
• Comfortable working with Python and Jupyter Notebooks.
• Excellent communication skills - you can toggle seamlessly between presenting to CEOs, and getting in the weeds or white boarding with technical audiences.
• A high tolerance for ambiguity.
• The ability to identify and implement high-impact processes in unstructured environments.

Benefits

• A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
• Full health and dental benefits, including a separate budget for mental health.
• RRSP matching, 401K, Pension Scheme.
• 100% Parental Leave top-up for up to 6 months, for either parent.
• An annual enrichment benefits package including arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
• An education & learning stipend for conferences, courses, and coaching.
• 6 weeks of paid vacation (30 working days!)
• A budget for traveling to other offices if you are remote, plus an annual company offsite.