Solutions Architect - Infrastructure

About the role

This role is a Founding Solutions Architect - Infrastructure at Decagon, a leading conversational AI platform. You will shape the future of how enterprises deploy and scale our AI-powered platform.

Responsibilities

• Act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations.
• Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments into clear integration and deployment strategies for Decagon's platform.
• Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture.
• Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth.
• Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI.
• Engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.

Requirements

• 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment.
• Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints.
• Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty.
• Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.

Qualifications

• Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up.
• Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns.
• An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations.

Skills

• Experience selling or architecting AI/ML infrastructure solutions in enterprise environments.

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best