Solutions Architect, East Asia

About the role

Solutions Architects at Cape lead engagements with our federal customers. They deeply understand the privacy and security challenges that Cape is solving and are passionate about bringing our technology to federal customers. Solutions Architects collaborate closely with business development, engineering, product, sales, and marketing to ensure we're building the right thing and delivering it the right way to customers doing mission critical work.

Requirements

• A love for building things that matter
• A willingness and ability to navigate complex bureaucracies and mission priorities aligned to our capabilities across language barriers and time zones
• Gritty technical skills. We don’t need you to be shipping code to prod. But you enjoy automating horrible tasks as necessary to make sure we deliver for our customers
• Exceptional written and verbal communication skills - especially in a remote work environment
• Proven ability to translate user requirements into functional technical roadmaps and communicate complex technical concepts to non-technical audiences
• Adaptive and introspective; willing to learn, guide, lead and follow
• The right person will have the judgment to know when to bet big on a concept and when to walk away, conserving resources and effort for what truly matters
• You are the voice of the company at the customer, and the voice of the customer at the company

Qualifications

• Above average proficiency in Mandarin
• Five years of experience working in customer-facing roles (account strategist, customer success, or related discipline), or equivalent government experience
• Specific examples of times you’ve slain bureaucratic dragons
• Domain experience with privacy, security, telco, networking, or related fields
• Experience in enterprise customer success, especially at early stage companies
• Program and/or Project management experience in a post sales or implementation environment
• Bachelor's degree in computer science or related field [or] hands to keyboard technical skills acquired on the job or through a coding training program

Benefits

• Competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create
• Salary range for this role is $180,000-$220,000 depending on experience and interview performance
• 401(k) match
• 100% coverage of medical, dental, and vision premiums for you and your dependents
• 12 weeks paid parental leave (for all parents, no waiting period)
• Stipends for Family-forming needs
• Gender-affirming care

Pay

We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Salary range for this role is $180,000-$220,000 depending on experience and interview performance.

Schedule

Willingness to travel up to 50%, mostly across the Indo-Pacific

Contact

To apply, click the link below. We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, marital status, disability, or Veteran status.