Solutions Architect

About the role

Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients
Draft project plans containing the implementation details and timelines, including risk analysis
Ensure the deadlines of the implementation timeline are met
Cook up and coordinate with the clients' internal teams while overseeing GlobalLink product implementation
Execute and verify the configuration tasks in GlobalLink tools based on client requirements
Act as the primary technical point of contact and point of technical escalation for clients
Absorb any client configuration issues
Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
Become the spokesperson of the team for one or more of our products if desired
Mentor new team members as needed
Prepare trainings and procedures to contribute to the continuous improvement of the team's work
Contribute to internal projects
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Responsibilities

• Work in conjunction with the Solutions Engineering team to gather and analyze configuration requirements from clients
• Draft project plans containing the implementation details and timelines, including risk analysis
• Ensure the deadlines of the implementation timeline are met
• Cook up and coordinate with the clients' internal teams while overseeing GlobalLink product implementation
• Execute and verify the configuration tasks in GlobalLink tools based on client requirements
• Act as the primary technical point of contact and point of technical escalation for clients
• Absorb any client configuration issues
• Be involved in the life cycle of GlobalLink products by working closely with the Product Management team, reporting client technical issues and requesting new functionalities for products based on direct client exposure
• Become the spokesperson of the team for one or more of our products if desired
• Mentor new team members as needed
• Prepare trainings and procedures to contribute to the continuous improvement of the team's work
• Contribute to internal projects
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Requirements

• Minimum of Bachelor's degree or it’s equivalent
• Minimum of 2-3 years of experience in a client-facing role
• Project management and client solution implementation experience
• Investigation and troubleshooting skills
• Excellent written and verbal English communication skills
• Strong interpersonal skills
• Effective time management skills
• Excellent problem solving and analytical skills
• Collaborative attitude
• Project management skills
• Good documentation skills
• Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools, Machine Translation, Post-Editing and Terminology and Translation Memory Tools

Qualifications

• Willingness to travel to client workshops or meetings
• Experience working in a multicultural environment
• Ability to work with remote teams using online messaging
• Ability to celebrate diversity and embrace new ideas and differing perspectives
• Ability to be financially responsible and make sound financial decisions
• Understanding of and/or exposure to Web Content Management Systems (Adobe Experience Manager, Sitecore, Drupal, etc.), eCommerce platforms (Salesforce Commerce Cloud, SAP [Hybris], Magento, etc.) and other Content Management Systems (Veeva, Contentful, etc.)

Skills

• Foreign language ability (a plus)

Benefits

TransPerfect provides a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.

Pay

N/A

Schedule

N/A