Solutions Architect

About the role

The Solutions Architect will serve as the technical lead in delivering the technical solution for new implementations or enhancements to existing customer implementations. The lead will be responsible for application and integration design, managing internal & external customer requirements, and test execution by working with a cross-functional team focused on system and operational readiness for go-live. The successful candidate will deliver technology solutions that meet or exceed design requirements as outlined by solution engineers. The Solutions Architect will also manage our Retail Compliance label program, building and certifying Compliance labels for customer implementations. Candidates must possess ZPL proficiency and strong attention to detail.

Responsibilities

• Translating business needs and objectives into requirements and project estimates
• Enabling competitive and quality technology solutions in response to business needs
• Solution documentation
• Driving innovative and creative solutions to business challenges
• Serving as solution architect to construct data flow between Ryder customers and Ryder applications
• Test planning and support including defect resolution
• Facilitating the design and configuration of multiple applications in coordination with application teams
• Supporting project scope management and requirements with internal Ryder business and external customers, evaluating impact of changes and escalating any risks to delivery
• Delivering timely and accurate weekly status reports on projects
• Performing other duties as assigned
• May provide leadership, guidance, and performance management for assigned team members and direct reports

Skills

• Facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions (Required)
• ZPL proficiency (Required)
• Ability to collect information, detect patterns, brainstorm, interpret data, integrate new information, and theorize to problem solve and make decisions (Required)
• Strong documentation skills as it relates to business requirements and scope definition (Required)
• Strong client-facing skills and understanding of mechanisms for building strong, long-lasting internal and external customer relationships, including the ability to generate results through influence (Required)
• Ability to manage multiple projects and/or change requests concurrently, set priorities and adapt to changing requirements and work conditions (Required)
• High degree of initiative (Required)

Qualifications

• Bachelor's Degree in IT management, supply chain management, computer science, engineering, accounting, business or related field (Required)
• 3+ years in IT solution delivery or implementation experience (Required)
• 2+ years in Supply Chain Management, experience with 3PL/4PL (Preferred)
• 2+ years in Transportation Management and/or Distribution Management Technology (Required)
• Transportation Management technologies – Intermediate (Preferred)
• Warehouse Management Technologies – Intermediate (Preferred)
• System Integration Design – Intermediate (Preferred)
• Agile Project Management – Beginner (Preferred)
• Industry experience – Intermediate (Preferred)

Pay

Salaried position with a compensation range of $105,000 – $125,000 annually. The position may also be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and type.

Benefits

For full-time positions, Ryder offers comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. A detailed benefits summary is available for download.

Culture

At Ryder, you're trusted to make an impact—while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.