Solutions Architect

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.4B+ from top investors and was named one of America's best startup employers by Forbes.

About the Role

Rippling is looking for a Post-Sales Solution Architect to support our largest and most strategic customers after they’ve purchased the platform. In this role, you will serve as the technical owner of the customer relationship post-sale, ensuring customers successfully implement, scale, and evolve their use of Rippling over time. You will work closely with customer stakeholders and internal teams to design system architectures, guide integrations, and ensure customers realize long-term value from the platform.

A key part of this role is continuously reinforcing Rippling as the platform of choice—engaging new and existing stakeholders, aligning the platform to evolving business needs, and identifying opportunities to expand Rippling’s footprint within each customer. This is a highly cross-functional role that sits at the intersection of customer success, product, and engineering, and is critical to driving retention, adoption, and expansion within enterprise accounts.

Responsibilities

• Own Technical Strategy for Enterprise Customers
  • Serve as a trusted technical advisor to customer stakeholders across IT, HR, Finance, and Engineering
  • Guide customers on system architecture, integrations, data flows, and platform best practices
  • Help customers plan for scale and future-state use cases
• Drive Implementation Quality & Platform Adoption
  • Ensure alignment between what was sold and what is implemented
  • Support complex deployments and configuration decisions
  • Identify opportunities to expand usage across workflows, integrations, and custom solutions
• Lead Technical Engagements
  • Run architecture reviews, workshops, and solution sessions
  • Diagnose gaps in customer implementations and recommend improvements
  • Translate business requirements into clear, scalable technical solutions
• Evangelize Rippling as the System of Record
  • Continuously position Rippling as the central platform for managing and automating business processes
  • Engage new and evolving stakeholders (e.g., IT, Finance, Engineering leaders) as customer priorities shift
  • Reframe Rippling’s value from point solutions to a broader platform strategy
  • Partner with Account Managers to identify and support expansion opportunities through technical validation and solutioning
• Partner Cross-Functionally
  • Work closely with Account Management, Implementation, Product, and Engineering teams
  • Provide actionable product feedback based on customer needs
  • Support escalations by identifying root causes and driving resolution
• Drive Long-Term Customer Outcomes
  • Proactively identify risks and opportunities within accounts
  • Help customers optimize their systems and improve operational efficiency
  • Contribute to retention, expansion, and overall customer success

Requirements

• Required
  • 5+ years of experience in Solutions Architecture, Sales Engineering, Technical Consulting, or similar roles
  • Experience working with enterprise SaaS customers, preferably in a post-sales capacity
  • Strong understanding of APIs, integrations, and system design
  • Ability to translate business requirements into technical solutions
  • Experience influencing stakeholders across technical and business functions
• Preferred
  • Experience with HRIS, ERP, or similar business systems
  • Familiarity with integration platforms (e.g., Workato, Mulesoft)
  • Experience with identity systems (e.g., Okta, Active Directory)
  • Exposure to data platforms (e.g., Snowflake, Databricks)

Why This Role Matters

As Rippling continues to expand upmarket, customers increasingly expect not just software, but ongoing technical partnership and strategic guidance. This role ensures customers not only deploy Rippling successfully, but continue to adopt, expand, and standardize on the platform over time, even as their business and stakeholder landscape evolves. This role partners closely with Strategic Account Managers and Customer Experience teams. You will inherit accounts from Pre-Sales Solution Architects at the point of close and own technical success thereafter.

Schedule

For office-based employees (those who live within a 40-mile radius of a Rippling office), Rippling considers working in the office at least three days a week to be an essential function of the role.

Pay

This role will receive competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings for US-based employees will be a base/variable pay split, with final amounts varying based on professional background, experience, and location. Commission is not guaranteed.

• 132,000 - 220,000 USD per year (US Tier 1)
• 116,100 - 193,500 USD per year (US Tier 2)
• 126,000 - 210,000 USD per year (US)