Solutions Architect

Responsibilities

• Lead technical discovery meetings with prospective and existing clients to understand business needs, risks, and growth objectives alongside Sales and Client Success
• Architect on-premises and virtual server environments, including physical hosts, hypervisors, storage, and network integration
• Design virtual server infrastructures across VMware vSphere/ESXi, Hyper-V, and Azure VMware Solution, including HA, clustering, and performance optimization
• Lead architecture for on-prem server environments encompassing compute, storage, networking, identity, and security layers
• Modernize and migrate legacy on-prem and virtualized server environments to standardized, scalable, and hybrid cloud architectures
• Design and architect comprehensive backup solutions, including local, offsite, and cloud-based backups, aligned with business continuity requirements
• Architect disaster recovery strategies for on-prem, virtual, hybrid, and cloud environments, including replication, failover, and recovery testing
• Develop scopes of work (SOWs), statements of recommendations, and project budgets
• Ensure proposed solutions align with compliance standards and cybersecurity best practices
• Work closely with Project Engineers to ensure successful implementation of designed solutions
• Validate technical feasibility, licensing accuracy, and long-term supportability of proposed solutions
• Serve as escalation resource for complex technical environments as needed
• Maintain standardized design documentation within ConnectWise Manage
• Participate in strategic client roadmap planning and quarterly business reviews when needed

Requirements

• Extensive hands-on experience with Microsoft Server technologies, including Windows Server (2016/2019/2022), Active Directory, DNS/DHCP, Group Policy, and core identity/access services
• Proven ability to design and architect full Microsoft-based server environments, including domain structure, server roles, and hybrid identity integrations
• Strong experience with virtualization platforms (VMware/Hyper-V) and cloud services (Azure IaaS, Azure AD/Entra ID, Microsoft 365)
• Advanced understanding of networking, firewalls, backup, and cybersecurity frameworks
• Strong documentation and scope-writing skills
• Financial awareness of margins, licensing models, and revenue impact
• Client-centric mindset with focus on long-term partnership
• Strong solution design and technical planning skills
• Able to communicate effectively with both technical and non-technical stakeholders
• Able to collaborate across departments and guide technical decision-making

Qualifications

• 3+ years in infrastructure engineering, consulting, or MSP architecture roles
• Experience selling technical products and services OR supporting a sales team as a technical representative
• Track record of engineering
• MSP, VAR, or consulting experience strongly preferred
• Bachelor's degree in Information Technology, Computer Science, or Engineering OR equivalent work experience
• Preferred qualifications: Microsoft Azure (Solutions Architect Expert, Azure Administrator), AWS Certified Solutions Architect, Google Cloud Architect (less common, but appears), Infrastructure and Security: Cisco (CCNA / CCNP), CompTIA (Network+, Security+, A+), other relevant vendor certifications