Solutions Architect

About the role

As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

Advanced Post-Sales Consulting & Implementation

• Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.

Technical Expertise

• Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.

Collaboration & Support

• Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.

Focused Enablement

• Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.

High-Impact Documentation

• Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Requirements

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries
• Proven experience with Cognigy or equivalent Conversational AI platforms
• Demonstrated ability to resolve complex technical challenges
• Strong capability to align technical solutions with business objectives
• Exceptional ability to communicate technical concepts effectively

Qualifications

• Experience with reporting & Metrics
• Proficient in JavaScript and Python; experience with back-end integrations
• Experience with Front-End Design: HTML and CSS
• Experience Back-End Development: server-side applications and data manipulation

Benefits

• Join an ever-growing, market disrupting, global company
• Work in a fast-paced, collaborative, and creative environment
• Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Pay

Details TBD

Schedule

Hybrid model: 2 days working from the office and 3 days of remote work, each week.

About Cognigy

Requisition ID: 9758

Reporting into: Senior Director – Professional Services

Role Type: Individual Contributor