Solutions Architect

About the role

The Solutions Architect at Blink is responsible for shaping how our customers bring Blink to life, designing smart, scalable solutions that make a real impact from day one. This role involves working closely with customers, our customer-facing teams, and our engineers, acting as the technical glue that turns ambitious ideas into successful implementations.

Key Responsibilities

• Serve as the primary technical lead from pre-sales through to implementation and into Customer Success
• Scope and define technical solutions based on complex customer requirements
• Liaise with Product and Engineering to offer innovative solutions to customer business challenges and help drive Product roadmap initiatives
• Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers
• Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges
• Understand and lead customers through complex testing cycles
• Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams

Requirements

• Professional Experience: 5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments
• Experience working with offshore or remote engineering teams
• Proven track record in customer-facing technical roles
• Experience in troubleshooting customer issues - managing issue mitigation and closure

Technical Expertise

• Deep understanding of: Enterprise application landscape, Application and identity architecture, Data relationships and dependencies, SaaS protocols and integrations, APIs (SCIM 2.0 / REST), User authentication flows (OAuth, SAML)
• Familiarity with one or preferably several of: Web development (JavaScript, HTML, frontend frameworks), Mobile development (iOS, Android), Backend development (Java, C#, Node.js, Python)
• Knowledge of core application security principles

Benefits

• You will have the opportunity to be part of something impactful, large-scale, and meaningful
• Equity allocations with significant upside potential
• A simple, transparent and generous bonus plan
• Company shutdown between Christmas and New Year
• 20 days' leave + public holidays
• 401(k) to help you save for a bright future
• Private health insurance- with medical, dental and vision coverage

Pay

$130-160k + bonus + equity

Schedule

Office 3 days/week