Solutions Analyst, Ambulatory

About OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values: curiosity, collaboration, and learning. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement.

About the Role

The Solutions Analyst, Ambulatory, contributes to the strategy, design, and optimization of the Epic Resolute product suite. This role provides subject-matter expertise in Epic Hospital Billing (HB) and Professional Billing (PB), informs best-practice workflows, delivers system enhancements, and supports organizational initiatives including Gold Stars, Honor Roll, and Epic Upgrades.

Responsibilities

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose, and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction.
• Collaborate across departments to support project implementations and address member maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams.
• Skill development and competency growth in technical design, analysis, and system enhancements.
• Other duties as assigned.

Requirements

• Minimum of 5 years of experience as an Ambulatory Analyst.
• Current certification in the assigned Epic application(s).
• Work history in Healthcare IT is required.
• Demonstrated experience in system application build.
• Strong understanding of Epic HB workflows, analytics, and technology.
• Experience with business operations workflow in a healthcare environment including payor relations, admissions, billing, and accounts receivable.
• Experience with building system application packages and moving through multiple environments.
• Strong understanding of revenue cycle functions for various facility types including Acute, Critical Access, Sole Community, Home Health, Hospice, Skilled Nursing, Behavioral, and Physical Therapy.
• Strong communication skills – able to communicate with both application and technical team members, as well as end users.
• Consistently acts with integrity and accountability.
• Process and detail-oriented, with a strong focus on data-driven decision making.
• Proactive, self-motivated, and solution oriented.

Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.

Pay

OCHIN uses broadened pay bands to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. The salary range for this position is $85,697 to $137,116.

Work Environment

• Constant interpersonal skills, teamwork, and customer service.
• Frequent creativity, mentoring, presentations/teaching.
• Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely, and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel may be required to support OCHIN’s business requirements for Go-Live installations or training, which may require travel by air, vehicle, or train.

Work Location and Travel

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home, and many positions support member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs.

Work From Home Requirements

• Ability to work independently and efficiently from a home office environment.
• High-speed internet service.
• Distraction-free workplace.
• Travel may be required nationally based on business requirements for OCHIN.

Benefits

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/team/careers.

Additional Requirements

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.