Solution Specialist - ERP | LBM

Solutions Specialist - ERP | LBM Do you understand how a lumber or building-materials business operates beyond what happens on the software screen? We're supporting an established, industry-focused ERP provider as it expands its North American team. The company works with dealers, distributors, wholesalers and retailers across the LBM sector, helping customers improve their systems and the processes behind them. This is a senior, customer-facing role for someone who can understand how a customer operates, identify the real problem behind a request and recommend the most effective way forward. Sometimes the answer will be better use of existing functionality. Sometimes it will involve changing a process. In other cases, you'll help define what needs to be developed. The roleLead discovery sessions and operational workshops with LBM customersUnderstand workflows across purchasing, inventory, pricing, sales, warehousing, dispatch and branch operationsIdentify whether requirements should be addressed through configuration, process improvement or software developmentRecommend how customers can use the ERP platform more effectivelyTurn operational requirements into clear direction for Product and Development teamsWork closely with Implementation, Project Management and technical colleaguesSupport complex customer decisions throughout an ERP implementationIdentify recurring industry needs that could influence future product improvementsAct as a trusted adviser to customers and internal teams The right personYou'll be someone who combines credible LBM knowledge with strong ERP experience. You don't need to be a software developer, but you must be technically confident and able to turn complex operational needs into practical software solutions. You'll bring:Strong experience within the North American lumber and building-materials industryIn-depth knowledge of an LBM-focused ERP platformExperience in ERP implementation, solution consulting or product specialismA practical understanding of how dealers, distributors or multi-location LBM businesses operateExperience leading customer discovery sessions and workshopsThe ability to identify the business problem behind a customer requestExperience translating customer requirements for technical teamsThe confidence to challenge existing processes and recommend a better approachStrong communication skills with senior stakeholders and operational usersThe ability to operate independently at a senior or principal-consultant level You may currently work for an LBM software provider or be responsible for an ERP platform internally within a dealer or distributor. What matters most is your ability to connect industry operations with what the software can deliver. What's on offerFully remote working within the United StatesComprehensive health and retirement benefitsGenerous paid time offWellness supportA flexible working environmentThe opportunity to influence customer outcomes and future product development Some travel to customer sites will be required. Applicants must already have full authorization to work in the United States. Visa sponsorship is not available for this position. If you understand the business behind LBM software and know how to turn a complex operational problem into a practical ERP solution, apply to learn more.