Solution Quality Program Manager

About the role

We are seeking a Solution QA professional to lead quality assurance execution for new solutions and app launches across the product pipeline. This is a senior individual contributor role responsible for end‑to‑end quality planning, validation, and release readiness. The individual will work cross‑functionally with engineering, product, GTM, customer support, and external partners to protect customer experience and business outcomes.

Responsibilities

• Provide QA leadership for all new solutions and app launches across the pipeline.
• Own QA planning and execution across functional, regression, SIV, end‑to‑end (E2E), customer journey, post-sales experience, etc.
• Define and maintain QA strategy, test plans, entry/exit criteria, and release readiness checkpoints.
• Define release readiness criteria and provide clear go / no‑go recommendations.
• Track and communicate quality status, risks, and mitigation plans to stakeholders.
• Drive defect triage, deduplication, and root‑cause analysis, clearly reporting key findings and customer impact.
• Lead internal and external Beta programs, including planning, execution, issue triage, and exit reporting.
• Partner with engineering, product, marketing, GTM, support, and legal/compliance to assess and influence business impact.
• Coordinate QA activities across internal teams and external vendors/partners.

Qualifications

Recommended: Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 7-10 years of work experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field.

Skills

• Technical & QA Expertise: Engineering or software development background with strong understanding of the SDLC.
• Hands‑on experience in QA planning and execution for software, applications, or platform launches.
• Experience with Agile / Sprint‑based development and CI/CD delivery models.
• Problem Solving & Execution: Strong capability in defect triage, root cause analysis, and quality risk assessment.
• Ability to identify systemic issues, not just individual defects, and drive corrective action.
• Communication & Influence: Proven ability to work cross‑functionally and influence outcomes without direct authority.
• Clear, concise communicator able to translate technical quality risks into business‑relevant insights for senior stakeholders.

Preferred Qualifications

• Experience supporting consumer‑facing apps, connected devices, or platform‑based solutions.
• Experience working with external development or QA vendors.
• Familiarity with release governance, store submissions, and post‑launch quality monitoring.
• Preferred Certifications: PMI/PMP ITIL

Pay

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including:
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)