Solution Manager

About the role

TL;DR: Imubit is looking for a strategic, customer-focused Solution Manager to join our Delivery team. This is a pivotal role at the intersection of industrial domain expertise, project leadership, and enterprise account management. You will serve as the primary face of Imubit to our customers — owning the success, growth, and long-term health of a portfolio of accounts across refining, petrochemical, cement, and mining industries. If the Account Director is the "CEO" of an account, you are the "COO" — responsible for translating strategy into execution, ensuring value delivery at every stage of the customer journey, and identifying new opportunities to expand the relationship. This role is not just about delivery — it is about strategic partnership, customer retention, and revenue growth. This job is open to remote candidates in the US.

Responsibilities

• Account Ownership & Customer Success
  • Serve as the primary point of contact and trusted advisor for a portfolio of industrial customer accounts, spanning the full account lifecycle from new project delivery through long-term sustainment.
  • Own customer success criteria end-to-end: define them, track them, communicate progress, and drive resolution of risks and blockers.
  • Serve as the primary point of contact for customer tactical and operational teams, leading regular project status meetings and building trusted relationships across all levels of the customer organization—from frontline operations personnel to executive leadership.
  • Co-lead monthly and quarterly business reviews with Portfolio Managers and customer stakeholders.
  • Proactively identify detractors, document risks and challenges internally, and escalate with well-formed recommendations.
  • Support Account Directors in driving subscription renewals and expanding deals by identifying new value-generation opportunities within existing accounts.
• Project Delivery Leadership
  • During the project delivery phase, lead the full project lifecycle: scope definition, requirements gathering, stakeholder alignment, team coordination, milestone tracking, and successful commissioning of Imubit solutions.
  • Translate customer business needs into clear technical direction for the broader delivery team.
  • Anticipate project risks before they surface and put mitigation plans in place — keeping execution on track without sacrificing quality.
  • Plan and lead all major customer engagements: kickoffs, design reviews, commissioning sessions, and continuous improvement cycles.
• Sustainment & Value Expansion
  • Once a solution is commissioned, transition the account into sustainment mode — ensuring deployed models remain evergreen, continue to generate value, and adapt as the customer's process and economic environment evolve.
  • Continuously