Solution Lead Managing Director, Healthcare Managed Services

What You’ll Do

• Play a critical role in shaping solution strategy, supporting business development, and advancing Baker Tilly’s Healthcare Managed Services platform.
• Partner across the firm to architect scalable, technology-enabled outsourcing solutions that meet client needs and drive measurable value.

Key Responsibilities Include

• Solution Strategy & Design:
• Define the end-to-end solution lifecycle (intake → discovery → design → financial modeling → governance → submission).
• Establish standardized templates and artifacts (scope documents, operating model frameworks, SLA libraries, pricing model structures).
• Lead the development of end-to-end Business Process Outsourcing (BPO) and managed services solutions for prospective and existing healthcare clients.
• Design scalable operating models across finance and accounting, revenue cycle, customer operations, human resources, procurement, compliance, and healthcare-specific processes.
• Audit current-state client operations and define future-state operating models and transformation roadmaps.
• Establish governance frameworks, KPIs, SLAs, staffing models, transition plans, and service delivery structures to ensure operational excellence.
• Integrate automation, AI, analytics, workflow optimization, and digital enablement into solution designs to enhance efficiency and insight.
• Business Development & Client Advisory:
• Partner with practice leaders, sales teams, and client executives during pursuits, proposals, and solution workshops.
• Support RFP/RFI responses, pricing strategies, and development of differentiated solution narratives.
• Build compelling business cases demonstrating operational improvements, cost efficiencies, and strategic value.
• Act as a trusted advisor and subject matter expert in client meetings, executive presentations, and deal shaping discussions.
• Operational Transformation:
• Drive continuous improvement initiatives using Lean, Six Sigma, and operational excellence methodologies within solution design and client engagements.
• Collaborate with implementation, transition, and delivery teams to ensure seamless execution and long-term service optimization.
• Identify opportunities to standardize processes, increase scalability, and enhance the client and patient experience.
• Leadership & Collaboration:
• Work cross-functionally with Advisory, Tax, Digital, Audit, and Managed Services teams to bring integrated solutions to market.
• Mentor and guide consultants and analysts supporting solution development and pursuit activities.
• Contribute to practice development, thought leadership, and go-to-market strategies within Healthcare Managed Services.
• Support the evolution of Baker Tilly’s managed services platform through innovation, market insights, and industry engagement.

Qualifications

• Bachelor’s degree in Accounting, Finance, Healthcare Administration, Business, or related field (MBA or advanced degree preferred).
• 12+ years of progressive experience in healthcare operations, consulting, or managed services.
• 10+ years of experience in solution architecture, business development, or practice leadership roles.
• Demonstrated expertise in designing BPO or managed services solutions across finance, revenue cycle, or administrative functions.
• Familiarity with healthcare systems and platforms (e.g., Epic, Cerner, Workday, Oracle, or other ERP/HCM/RPM tools).
• Experience incorporating automation, AI, analytics, and digital technologies into outsourcing solutions.
• Strong financial acumen, including pricing models, business case development, and deal structuring.
• Exceptional communication, executive presence, and client-facing skills.
• Willingness to travel as needed to support client engagements and firm growth.

Pay Range

The pay rate range for this job position is $182,150 - $345,330. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant's skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.

Benefits

Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.