Solution Implementation Specialist

Responsibilities

• Lead end-to-end implementations across discovery, configuration, testing, training, deployment, and hypercare, owning timeline, quality, and client experience throughout.
• Translate client needs into working solutions by analyzing workflows and field-level realities to configure deployments that are practical and usable for teams with varying tech comfort.
• Run tailored demos and training that meet each audience where they are – frontline users, superusers, site leaders, and executives – and build superuser networks early to drive adoption.
• Communicate with clarity and partnership keeping clients and internal teams aligned on status, risks, and next steps, surfacing concerns early with options, not just problems.
• Use data to guide outcomes by reviewing dashboards, KPI trends, and adoption indicators; use Excel and similar tools to organize, analyze, and summarize what matters.
• Partner across the business collaborating with Product, Support, Operations, Sales, and internal tech teams so client feedback flows back into the product.
• Help build CTSI by contributing to our methodology, training materials, and processes – your field insights will directly shape how we work.
• Use AI tools thoughtfully to strengthen communication, analysis, and delivery quality, while keeping ownership of the final work.
• Travel up to 50% across the U.S. to support deployments, training, and go-lives.

Qualifications

• Bilingual Preferred
• Bachelor's degree in Business, CS, Engineering, Information Systems, Operations or - equivalent experience deploying technology solutions with a solid PM foundation.
• Minimum 5 years in technology implementation, client delivery, project management, or a comparable client-facing role.
• Track record of delivering projects on time with strong organization, follow-through, and attention to detail.
• Communication skills that flex naturally between frontline users, operational leaders, technical partners, and executives.
• Strong problem-solving instincts: assess the issue, find the root cause, weigh options, drive resolution.
• Hands-on experience with system configuration, user training, testing, and post-deployment support.
• Advanced Excel skills – formulas, data organization, trend analysis, and structured reporting.
• Comfort working independently across multiple concurrent projects.
• Excellent project management skills and experience with tools, CRMs, or ticketing systems.
• Experience with mobile deployments, workforce apps, field operations, or client-facing SaaS implementations.
• Background with KPI reporting, adoption metrics, or client performance data; working knowledge of Power BI or similar.
• Exposure to change management, user adoption programs, or operational process improvement.
• Familiarity with ClickUp and Power BI.

About the Role

CTSI is a newly formed team – you're getting in on the ground floor. We operate with a strong open culture of collaboration and teamwork: candid conversations, shared wins, mutual respect, and a belief that the best solutions come from people thinking together.

Requirements

Bachelor's degree in Business, CS, Engineering, Information Systems, Operations or - equivalent experience deploying technology solutions with a solid PM foundation.

Minimum 5 years in technology implementation, client delivery, project management, or a comparable client-facing role.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2026 Recruiting Flyer - Staff & Mgmt.

Pay

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

Schedule

You may be eligible to participate in a Company incentive or bonus program.