Solution Engineer-US(Mid-Level)

About the role

The Solution Engineer is a client-facing technical role supporting Shufti's US business across the customer lifecycle—from pre-sales solution engineering through implementation, production support, and ongoing technical account stewardship. You will work directly with prospects, customers, Sales, Product, and Engineering to design the right solution, validate technical commitments, accelerate integrations, resolve production issues, and identify opportunities to expand existing accounts. The same person who helps design the solution remains accountable for its successful operation after go-live, creating continuity for both the customer and the business.

Responsibilities

• Solution Engineering & Pre-Sales
  • Lead technical discovery across customer requirements, architecture, integration constraints, volumes, compliance needs, and decision criteria.
  • Design solutions across APIs, SDKs, webhooks, hosted/no-code workflows, and deployment models.
  • Deliver tailored technical demonstrations based on the prospect's industry and actual use case rather than generic product walkthroughs.
  • Design and manage POCs with clear success criteria and measurable outcomes.
  • Support technical input for RFPs, RFIs, security questionnaires, and complex enterprise evaluations.
  • Assess custom requirements before commercial commitment, defining feasibility, dependencies, effort, risks, and delivery approach.
  • Scope standard and non-standard deployments, including architecture, infrastructure, sizing, storage, security, support model, and implementation requirements.
  • Act as a regional authority on technical feasibility and review material technical commitments before they reach customers.
• Implementation & Technical Support
  • Lead technical onboarding and integration kickoffs for newly signed US customers.
  • Own configuration, integration guidance, testing, go-live readiness, and early-production stabilization.
  • Serve as the named technical contact for customers across supported communication and ticketing channels.
  • Diagnose issues hands-on using API requests/responses