Solution Engineer

About the role

The Solution Engineer will translate customers' and partners' business challenges into scalable technical solutions across the full commercial lifecycle, from pre-sales opportunity support and onboarding through implementation and retention, alongside partner integrations and RFx responses.

Responsibilities

• Support Account Executives during the sales cycle with technical discovery, solution design, and demos for CMP opportunities
• Lead technical onboarding and implementation for new customers, ensuring a smooth path to go-live and time-to-value
• Partner with Customer Success on retention and churn prevention, diagnosing and resolving technical issues that put renewals at risk
• Design and deliver solution architectures that can be scaled across thousands of customers
• Work closely with the Partnerships team to provide technical expertise that establishes new, successful integrations
• Support, test, and validate implementations of Usercentrics API-based solutions across partner platforms
• Contribute technical content to partner enablement resources, including onboarding materials and certification programmes for Usercentrics technology partners
• Own technical responses to RFPs, RFIs, and security questionnaires, partnering with Legal and Product on complex requirements
• Reuse and evolve solution documentation across similar RFx requests to improve turnaround time
• Cross-functional Collaboration: Solve complex challenges around product, solution design, and technical integrations in partnership with internal cross-functional teams
• Provide structured customer and partner feedback to Product Management and Engineering to improve product feature offerings
• Manage relationships with diverse stakeholders across customers and partners, including C-level, product, and operations contacts

Requirements

• Software engineering background, whether self-taught or through formal education
• 2+ years of experience writing and deploying high-quality production code to deliver business value
• Proven experience with projects or partnerships involving API integrations and solution design
• Customer-facing experience translating technical concepts to non-technical and executive audiences
• Experience working within cross-functional teams in a fast-paced environment

Technical Skills

• Hands-on experience with web technologies, including JavaScript, HTML, CSS, and API-based solutions
• Experience working with AI tools or building AI-powered solutions is a plus

Benefits

• Personal development budget
• Job-related language courses