Solution Engineer

This role is a Contract to Hire position based in Dallas, TX.

About the role

The Solutions Engineer (SE) is a key member of the international technology team, serving as a strategic technical advisor and solutions architect for global business partners. This role focuses on web-native development, cloud architecture, and enterprise observability across both digital platforms and in-store technologies. The SE designs and implements end-to-end observability solutions that provide visibility into system performance, reliability, and operational health across above-store systems (e.g., CRM, eCommerce, cloud platforms such as AWS or GCP) and in-store restaurant technologies (e.g., POS and related systems).

A successful SE is a collaborative, culturally competent relationship-builder with strong communication skills, strategic thinking, and deep technical acumen. This individual operates with core values such as accountability, transparency, and a passion for learning and sharing knowledge. The SE partners closely with product, engineering, and delivery teams to support initiatives such as new market entries, platform launches, operational modernization, and long-term system scalability and reliability.

Responsibilities

• Serve as a strategic technical advisor and solutions architect for global business partners.
• Design and implement end-to-end observability solutions for system performance, reliability, and operational health.
• Collaborate with product, engineering, and delivery teams on initiatives like new market entries, platform launches, and operational modernization.
• Support web-native development, cloud architecture, and enterprise observability for digital platforms and in-store technologies.

Skills

• Top Skills: AWS, enterprise applications, POS, Observability, telemetry, platform design, web-based systems, cloud-based systems.
• Additional Qualifications: Experience with enterprise labor and inventory management systems, including system integration, modernization, or replacement initiatives.
• Exposure to AI-assisted development and rapid prototyping tools.
• Familiarity with connected technology platforms and operational automation solutions.
• Experience supporting multi-region deployments, particularly across European markets.
• Strong adaptability, cross-functional communication skills, and an understanding of global business environments.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

Pay

The pay range for this position is $70.00 - $100.00 per hour.

Schedule

This is a fully onsite position in Dallas, TX.