Solution Engineer

About Us

Quantifind is the Risk Intelligence company. We help some of the world’s biggest banks identify money laundering and fraud. Quantifind also works with government agencies, using the same platform, to uncover criminal networks and support national security. Quantifind delivers results through an AI-driven software-as-a-service (SaaS) solution with consumer-grade user experiences. Our Graphyte platform uncovers signals of risk across disparate and unstructured text sources using artificial intelligence and natural language processing techniques.

In financial crimes risk management, Quantifind’s solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes. Today these compliance processes are burdened by ever-increasing regulatory responsibilities and an expectation of frictionless transactions. Legacy technologies demand increasingly more human resources as the operations expand; Quantifind’s solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.

Demand for this solution is fueling our rapid growth. To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family-friendly work-life balance.

About You

You are dedicated to discovering the needs of your customers and matching them with the right product solutions. You care deeply about technology, but just as strongly about the workflow and processes that bring it to life. You can present technical concepts to stakeholders at all levels, adjusting your approach to the audience at hand. You possess a high attention to detail but know how to strategize and map a path to long-term success. You are a pragmatic self-starter who is results-focused and knows how to prioritize. You are looking for an opportunity to learn and grow in a fast-paced environment where you will define new processes, inform next-generation products, and help drive the growth of an organization. You feel strongly about being mission-driven in your work. Above all else, you are innately curious and motivated to learn new things.

Qualifications

• 3+ years of experience in a customer-facing technical support, analytical, or consulting role
• High EQ and impeccable communication skills
• BS or MS in computer science, mathematics, or engineering, or equivalent technical professional experience
• Specific experience in the delivery or implementation of SaaS software within large enterprise environments
• Experience interacting directly with Application Programming Interfaces (APIs) and familiarity with common API protocols
• Experience working with relational databases and SQL commands
• Conversant in the agile software development process and relevant tools such as Atlassian Jira® and GitHub
• Familiar with common data formats such as CSV and JSON, as well as the methods and tools for reading, writing, manipulating, and secure transfer of such data files
• Consultative and collaborative in your approach to problem-solving
• Eager to evolve and face new challenges

Responsibilities

You will be responsible for designing and supporting implementations of the Graphyte product suite both pre- and post-sale, ensuring frictionless solutions that drive success. Your clients will include some of the largest financial institutions in the world, and you will be one of the first to witness the outsize impact of our software on enterprise operational efficiency.

• Interact daily with Quantifind’s Customer Success Managers, Technical Project Managers, and Technical Product Managers, as well as our clients’ IT and business stakeholders
• Manage complex technical projects, triage inbound questions and requests, and help manage technical documentation
• Operate as a key conduit of communication
• Act as an extension of the Product development team, gathering evidence and feedback from the field and being the first to bring Quantifind’s innovative product solutions to life

Schedule

Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York City, New York, and Boston, Massachusetts, with the balance of engineers in the Palo Alto area. We currently use a hybrid mix of working from home and in the office, with regular in-person touchpoints and shared office space. Due to the location of our clients, our preference is an East Coast-based candidate, with Boston, Massachusetts, and New York City, New York preferred.

Benefits

• Competitive salary
• Company equity
• Exceptional benefits package
• Flexible vacation & paid time off
• Employer-matched 401(k) plan
• A fun environment where work-life balance is valued

Pay

The base salary range for this full-time position is $130,000 to $165,000. Our salary ranges are determined by role, level, and location, and the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.