Solution Engineer

About the company

At Oriient, we are building the world’s most advanced and scalable Indoor GPS technology. We are a VC-backed company with paying customers and very rapid growth. Oriient empowers customers—including retailers, smart buildings, hospitals & healthcare centers, shopping malls, campuses, and other verticals—with innovative indoor location experiences. Our scalable plug & play solution eliminates the need for hardware, making implementation seamless and cost-effective.

Responsibilities

• Engage with customers to understand their needs and provide support during complex integration processes with Oriient mobile SDK (iOS and Android) and services.
• Act as the primary point of contact for technical inquiries, debugging, and troubleshooting.
• Help customers architect their apps and flows to gain the most out of Oriient technologies.
• Work closely with engineering, marketing, sales, and customer success teams to ensure alignment and successful product launches.
• Provide training and support to internal teams and customers to facilitate product adoption.
• Work closely with our R&D teams (mainly mobile) to understand and integrate new capabilities and fixes into existing customers' integrations.
• Frequently interact with strategic customers and customer-facing team members to gain a deep understanding of their needs, opportunities, and pain points.
• Be available to customers onsite, be a native part of the customer team, join customer meetings, and maintain a close relationship and familiarity with the customer roadmap and plans.

Requirements

• Technical Background: Strong technical background, preferably with experience as a mobile developer or experience with mobile SDKs and APIs.
• Customer-facing Skills: Excellent communication and interpersonal skills with a proven ability to engage and support customers through complex integration processes. Experience in customer-facing positions is an advantage.
• Analytical Skills: Strong analytical and technical knowledge, with the ability to make data-driven decisions. Great understanding of data and how to interpret it to improve products.
• Documentation and Communication: Experience in creating detailed integration guides and documentation. Fluent in English, both verbal and written.
• Team Player: Ability to work effectively in a collaborative team environment. Proven ability to take the initiative and build strong and productive relationships.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field is preferred.

Nice-to-have

• Experience with Mobile SDK / API products.
• Familiarity with BI & Analytics tools.
• Experience working with enterprise customers.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a talented and passionate team in a fast-paced, innovative environment.
• Career growth and development opportunities.
• Flexible working hours and remote work options.