Solution Engineer

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About the role

The Solution Engineer performs both a pre-sales and technical role in support of sales management and deal flow by assisting in the “technical close” of the sale process. In collaboration with sales, service, solution architecture, development, and product management, the Solution Engineer educates potential customers while comparing and contrasting the solutions available for purchase. This role leverages both business and technology knowledge to map technical benefits to actual business requirements under the guidance of a Solution Engineer.

The Solution Engineer conducts pre-sales presentations and product demonstrations and may prepare detailed product specifications for the development and implementation of customer solutions. As a member of the CSG Solutions Engineering team, the Solution Engineer combines challenger selling with technical and customer relationship skills to successfully position CSG. They provide support services to sales teams covering multiple regions, presenting business-focused presentations and demonstrations tailored to specific prospects.

Reporting to the Manager, Solution Engineering, the Solution Engineer completes tasks on multiple concurrent sales opportunities.

Responsibilities

• Support the end-to-end sales process in conjunction with the Sales Manager/Director.
• Conduct opportunity qualification meetings to determine whether CSG’s solutions can address the business needs of prospective or existing customers.
• Facilitate requirements gathering workshops to understand the prospect’s core business, key challenges, processes, requirements, and integration strategy.
• Build and present tailored demonstrations aligned to the prospect’s needs based on initial meetings and workshops.
• Create Solution Description documents outlining proposed solutions, including business goals, key challenges addressed, and benefits provided.
• Respond to Requests for Information (RFI) and Requests for Proposal (RFP), collaborating with Sales, Customer Relationship Managers, and Product Management.
• Support post-sales activities such as presentations, scenario/use case-based demonstrations, and Proof of Concepts.
• Manage and deliver pre-sales activities required for a successful sales “win,” including Cost-Benefit Analysis.

Requirements

• Bachelor’s degree or relevant work experience.
• 5+ years’ experience in the print and mail space, billing systems/software with measurable results OR 5+ years’ experience implementing/consulting/supporting billing and customer care software.
• Strong technical background with the ability to discuss integration efforts around BSS systems to produce an overall customer solution.
• Understanding of web services/API specifications.
• Experience discussing operational workflows with prospective customers and communicating how CSG can solve specific workflow challenges.
• Previous experience in a consultative solution-selling pre-sales role.
• Strong public speaking capability—comfortable, confident, and engaging with large or small audiences.
• Demonstrable experience working with Cloud-based architectures.
• Excellent written and verbal presentation skills.
• Strong desire and ability to travel.
• Effective interpersonal skills and relationship-building at all levels, including C-level executives.
• Solid work ethic and a desire to continually learn.
• Strong time management and organizational skills.

Pay

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$108,943.17–$174,305.43

This role is eligible for a bonus opportunity.

Schedule

United States Remote

Benefits

CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. If you need special assistance due to a disability or accommodation, please call +1 (402) 431-7440 or email accommodations@csgi.com.

CSG has been recognized as a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025, and “The Top Company in Technology for Women to Work” for 2025, among other awards.