Solution Engineer, Amazon Connect
About the role
As a Solution Engineer at NeuraFlash, Part of Accenture, you will play a pivotal role in the pre-sales process for cutting-edge technology projects, particularly focusing on Amazon Connect. Your responsibilities include demonstrating and creating value for NeuraFlash, Part of Accenture’s services and products for Salesforce, leading discovery sessions, presentations, and workshops with prospects and customers, and creating compelling demos and proposals.
Responsibilities
- Demonstrate Amazon, Salesforce, and NeuraFlash, Part of Accenture products/assets to customers
- Lead discovery sessions, presentations, and workshops with prospects and customers
- Gather requirements for large-scale Amazon Connect and transformation projects
- Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash, Part of Accenture as a Consulting Partner
- Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash, Part of Accenture delivery team
- Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
- Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
- Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
- Contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers
Requirements
- 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
- 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
- B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
Preferred Skills
- 2 - 3 years in a consulting role
- Expert understanding of contact center telephony solutions
- Solid understanding of the Salesforce Service cloud platform & architecture
- A keen interest in learning rapidly in the AI Space
- Strong customer facing skills
- Attention towards detail with great communication skills
- Team player
- Passion to succeed and drive the company forward
Benefits
NeuraFlash, Part of Accenture offers a competitive compensation structure that varies based on location, role, skill set, and level of experience. The company also prioritizes a collaborative and flexible work environment, with options for remote and in-person work, as well as opportunities for travel and celebration.
Pay
Compensation at Accenture varies depending on a wide array of factors, including the specific office location, role, skill set, and level of experience. For details, view a copy of the Accenture Equal Opportunity Statement.
Schedule
Our work-life balance is valued, and we offer a flexible schedule to accommodate your personal needs. Whether you prefer to work remotely or in-person, we strive to create a supportive and inclusive environment where you can thrive.