Solution Design Consultant

About the role

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer‑centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. This role is a full‑time Solution Design Consultant on the Atlas Sales team reporting to the EVP & GM. It is a remote role based in the USA.

Responsibilities

• Lead the Atlas Renewals Diagnostic end‑to‑end — securing executive sponsorship, scoping the diagnostic tier, owning qualitative interviews and systems walkthroughs, scoring maturity and autonomy readiness across data, process and measurability, and delivering the executive Diagnostic Readout in person.
• Convert diagnostic findings into a target service design: which renewal actions run autonomously, which need approval, which stay human, and how that mix progresses across the autonomy ramp.
• Author the business case, building parity and partnership scenarios on the same opportunity set with every assumption footnoted; model capacity and cost to serve against the ramp rather than steady state.
• Set pricing inputs and work with Deal Desk and Finance on structure, margin, and the ramp curve; produce an AI and human responsibility matrix in which every designed action carries a responsible party, autonomy level, guardrail, and escalation path.
• Hold the solution intact through commercial negotiation, mapping the design and business case to contract terms and the authorized operating envelope while remaining the practitioner voice in the room.
• Transfer design intent, assumptions, risks, and open decisions to Delivery and the Solutions Architect at close; assemble the delivery handoff package including the deal review record, readiness scorecard, final readout, pricing model, and open items register.
• Re‑validate the design against live performance during ramp and own the Partnership Value Assessment against the agreed baseline; contribute to diagnostic method improvement, the asset library, and practice tooling.
• This role may require occasional travel (up to 25%, concentrated in diagnostic interview weeks and executive