Solution Delivery Manager

Description TurningPoint Healthcare Solutions is disrupting the traditional approach to specialty care management through innovative technology and world-class clinical expertise. Founded in 2014, TurningPoint has built a team of 400 leading healthcare experts, clinicians, and technologists helping customers in 33 states manage the health and wellness of 26M patient lives and $4B in medical expenditures each year. TurningPoint empowers health plans and providers to improve the quality, safety, and affordability of healthcare. TurningPoint specializes in treating the most complex areas of care management including musculoskeletal, pain management, cardiology, wound care, oncology, ear/nose/throat, sleep, and implantable devices. Leveraging data analytics, AI, and machine learning as well as the latest advancements in telemedicine solutions, TurningPoint brings patients, providers, and health plans together to manage risk, lower costs, and drive better outcomes. Role Overview The Solution Delivery Manager is responsible for supporting the successful implementation of TurningPoint programs and services for client clients. Acting as a day-to-day support partner on client implementations, this role helps coordinate project tasks, tracks deliverables, and manages day-to-day client needs with cross-functional business, operational, and technical teams. You will help health plan clients and internal stakeholders understand implementation workflows, maintain project documentation, prepare for testing, and launch, and translate client requirements into clear user stories and product backlogs under the guidance of senior team members. Key Responsibilities Client Support & Implementation TrackingServe as an active day-to-day point of contact for assigned health plan clients, supporting relationships across business, operations, and technical teams.Guide clients through standard implementation milestones, tracking action items, resource needs, and dependencies under supervision.Assist in keeping stakeholders aligned by tracking priorities, noting scope changes, and flagging potential conflicts early to senior team members.Maintain project work plans, RAID logs, workflow documents, and status reports.Monitor project progress against delivery criteria, helping clients identify barriers and escalating roadblocks as needed.Assist Client Success team members in managing client requests for major change initiatives and program enhancements (as assigned). Product Backlog & Agile SupportHelp translate business needs from health plan clients into structured technical requirements, epics, and user stories.Partner with the implementation scrum master and product owners to organize, update, and refine the implementation product backlog with clear acceptance criteria.Participate actively in Agile/Scrum ceremonies (planning, refinement, reviews) to capture notes, requirements, and next steps.Support User Acceptance Testing (UAT) coordination, track feature success metrics, and verify that completed deliverables match business rules. Client Readiness & Cross-Functional CoordinationAssist clients in preparing documentation of program workflows, processes, and systems for launch by identifying basic readiness gaps and tracking action plans.Coordinate operational walkthroughs, training schedules, process validation sessions, and go-live preparation tasks with both internal and external stakeholders.Collaborate closely with Solution Architects, Product, Technology, Clinical, Operations, Claims, Provider Relations, Compliance, Finance, Analytics, and Client Success teams to align day-to-day project activities.Facilitate routine working sessions and meetings, capturing notes and distributing follow-up tasks to keep project tracks moving. Communication & Continuous ImprovementPrepare clear, concise project status updates, risk logs, and meeting summaries for internal teams and clients.Contribute ideas for improving implementation tools, templates, documentation, and internal processes. Requirements Education: Bachelor’s degree in a relevant field (Business, Healthcare Administration, IT, Public Health, or Operations Management) or a combination of education and equivalent professional experience. Experience 3-5 years of applicable experience 1 to 2+ years of experience in client-facing implementation, consulting, project delivery, or healthcare operations. 1 to 2+ years of experience supporting Agile teams, Business Analysis, Product Ownership, or technical project coordination. Core Skills & Competencies Executive Presence: Exceptional mid-management level verbal, written, and presentation communication skills with meticulous attention to detail; capable of aligning diverse stakeholders from Manager to Sr. Director level stakeholders.Project Management: Demonstrated ability to coordinate cross-functional tasks and support external client initiatives; ability to manage multiple tracking documents, project dependencies, and meeting follow-ups efficiently. Strategic Problem Solving: Ability to evaluate multiple perspectives and constraints objectively, synthesizing disparate details into a cohesive, logical framework for decision-making; Ability to balance logical rigor with creative thinking to engineer scalable, efficient processes and strategic workaround options for leadership consideration.Operational Excellence: Demonstrates ability to systematically gather, evaluate, and interpret complex situations and data, identify underlying root causes, and develop effective, innovative, and practical solutions to achieve organizational objectives; ability to develop business & technical documentation, with moderate cross-functional communication skills.Agile Fluency: Comfortable working in Agile and Scrum frameworks alongside traditional project management methods.Tool Proficiency: Moderate proficiency with enterprise project and collaboration ecosystems (e.g., Jira, Confluence, Smartsheet, MS Office suite). Preferred Qualifications Familiarity with healthcare operations, clients, utilization management, or clinical workflows.Exposure to implementation readiness, testing coordination, and go-live planning. Note: This is a remote position, but up to 10% travel may be required to attend TurningPoint or client on-site meetings.