Solution Delivery Lead

About the role

Lead the delivery of AI Solutions, built on the Contextual partners, for our clients.

About Contextual

Contextual partners with clients to deliver cutting-edge AI solutions that transform tasks, processes and operations with a focus on scale and ROI. By leveraging the Contextual.io platform, we help organizations streamline and automate workflows, drive organization and operational efficiencies, and unlock new revenue opportunities.

Responsibilities

• Lead workshops and interviews with client stakeholders to surface pain points, process gaps, and automation opportunities.
• Document business requirements, success metrics, and regulatory or compliance considerations.
• Map user journeys and surface opportunities for automation and AI enhancement based on firsthand experience and operational insight. Focus on users, existing systems / behaviors, and process changes.
• Translate client needs into concrete AI workflows, leveraging capabilities such as hyper-scale models, natural language processing, machine learning, predictive analytics, and intelligent automation.
• Develop solution blueprints, process maps, human-AI interface experience strategy or approach, and proof-of-concept outlines that align with the Contextual.io platform’s capabilities.
• Define project approach, critical timelines, and resource allocation to achieve goals. Not gantt charts….actual delivery coordination.
• Cook up and oversee configuration, integration, and deployment of data, connections and workflows on Contextual.io.
• Ensure data pipelines, training, and runtime integrations adhere to best practices in security, scalability, and performance.
• Establish testing protocols to validate AI outputs, workflow triggers, and end-to-end process flows.
• Drive iterative improvements based on initial results, user feedback, and performance analytics.
• Maintain transparent, regular communication with client sponsors and project teams.
• Coordinate with client to develop training materials, user guides, and change-management plans to ensure adoption.
• Stay current on AI trends, emerging tools, and industry use cases.
• Contribute to internal knowledge sharing—develop playbooks, templates, and reusable assets for marketing and thought leadership.
• Design, configure, and develop solutions, applications and automated workflows primarily using our designated low-code platform.
• Understand and translate user stories and business requirements into technical designs and functional solutions within the low-code platform across all necessary components.
• Develop custom functionality and integrations using JavaScript and/or Python scripting capabilities within the platform or via API connections.
• Configure platform components, data models, user interfaces, and business logic to meet specific project needs.
• Collaborate closely with internal stakeholders, and potentially external clients to ensure solutions align with requirements and deliver value.
• Clearly communicate technical solutions, progress, and potential challenges to both technical and non-technical audiences.
• Test, debug, and deploy solutions built on the low-code platform, ensuring quality and performance.
• Create and maintain documentation for developed solutions and platform configurations.
• Identify opportunities for process automation and improvement using the platform's capabilities.
• Stay updated on the features and best practices of the low-code platform and related technologies (JavaScript, Python), demonstrating a commitment to continuous learning.

Qualifications

• 5+ years of experience in consulting or client-facing roles delivering technology solutions, with at least 2 years focused on AI/ML or intelligent automation.
• Proven track record of leading end-to-end solution delivery (discovery through go-live) in a complex, enterprise environment.
• Strong understanding of AI/ML concepts / patterns and hands-on exposure to AI platforms or frameworks.
• Familiarity with the Contextual.io platform—or comparable workflow automation environments—and strong grasp of integration patterns (APIs, webhooks, messaging).
• Excellent project management skills and ability to coordinate resources.
• Exceptional communication and facilitation skills; ability to translate technical concepts for non-technical stakeholders.
• Analytical mindset with strong problem-solving skills and attention to detail.

Benefits

• Competitive salary and benefits package.
• Unlimited vacation.
• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on innovative projects with a talented team.