Solution Delivery Engineer

About the role

HHAeXchange is seeking a Solution Delivery Engineer to join our dynamic team. This role is responsible for designing, integrating, configuring, and delivering technical solutions to providers, payers, states, and partners. The Solution Delivery Engineer will collaborate with cross-functional teams to ensure successful delivery and ongoing performance.

Responsibilities

• Collaborate with Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners
• Design and deploy solutions in customer environments, ensuring they function correctly and meet performance standards
• Conduct tests to ensure that the solution works as intended and troubleshoot any issues that arise
• Create detailed documentation for the solutions, including user guides and technical specifications if necessary
• Identify opportunities for process improvement to increase throughput and enhance quality
• Other duties as assigned by supervisor or HHAeXchange leader

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years’ experience with complex customer implementations & system integration
• Excellent verbal, written and interpersonal communication skills
• Highly engaging and collaborative style in working cross-functionally
• Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams
• Strong troubleshooting skills; be able to quickly analyze and resolve issues
• Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards
• Adept at prioritizing tasks and managing multiple projects simultaneously
• Think creatively, highly driven, and self-motivated
• Quick learner who thrives in a dynamic and fast-paced environment
• Experience with Jira, ticketing supporting system, preferred
• Experience with Healthcare interoperability standards (e.g., X12, HL7, APIs), preferred
• Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred

Qualifications

• Strong background in healthcare and/or Medicaid homecare
• Experience with revenue cycle operations
• Standard interoperability data exchange formats (e.g., X12, HL7, APIs)

Skills

• Strong technical & project management acumen
• Excellent verbal, written and interpersonal communication skills
• Highly engaging and collaborative style in working cross-functionally
• Strong troubleshooting skills
• Detail oriented
• Adept at prioritizing tasks and managing multiple projects simultaneously
• Think creatively, highly driven, and self-motivated
• Quick learner who thrives in a dynamic and fast-paced environment
• Experience with Jira, ticketing supporting system, preferred
• Experience with Healthcare interoperability standards (e.g., X12, HL7, APIs), preferred
• Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred

Benefits

HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

Pay

The base salary range for this US-based, full-time, and exempt position is $90,000-105,000/yr, not including variable compensation.

Schedule

This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.