Solution Architect Senior Director

Combines accountability for the success of technical deliverables with executive-level strategy—ensuring solutions are scoped and priced according to expectations, well designed, successfully implemented, and operational in the client environment.

About the role

Provides progressive leadership to assigned clients/industries by consulting and leading the overall technical solution. Offers technical pre-sales support, qualifies and recommends solutions and strategies, and creates framing for proposals and business strategies. Verifies end solutions meet technical criteria, directs and reviews technical proposal materials, and owns solution cost modeling and optimization. Prepares and delivers technical presentations to clients at the appropriate technical granularity. Develops, maintains, and shares technical best practices, transitions sold opportunities to implementation teams, and provides leadership and oversight throughout. Acts as the technical escalation point for assigned clients and ensures all solutions incorporate enterprise technical vision and standards.

Responsibilities

• Consult with clients at a strategic level on solution design and business requirements.
• Ensure overall solution requirements and design incorporate Acxiom's and the client's overall solution vision.
• Responsible for the overall solution integrity of large and complex solutions across multiple clients, providing strategic direction to other solution architects on technology and design choices.
• Focus on client value and satisfaction while balancing corporate objectives, feasibility, and scalability of solutions.
• Utilize subject matter expertise on Acxiom and industry technologies, verticals, and lines of business to align client business needs with products, solutions, and services offered.
• Document and share best practices and case studies.
• Lead, define, and adhere to enterprise solution standards, estimates, processes, policies, and procedures.
• Utilize standard methodologies to promote consistency and drive adherence to standards within designated teams.
• Proactively identify areas of process improvement that drive profit enhancement and client value.
• Consult, advise, and educate management, affected teams, and clients through communications at the appropriate technical granularity.
• Proactively develop internal relationships and work with product teams to provide feedback.
• Stay informed and evaluate the latest Acxiom and industry news, trends, products, services, competitors, and relevant existing and emerging technologies.
• Mentor less experienced architects.
• Own the pre-sales process of scoping and estimation efforts for new projects.
• Own implementation leadership, including client communication, transitioning from pre-sales to implementation teams, and ensuring overall success from a client perspective.
• Provide technical leadership and oversight to the team for solution enhancement, modifications, issues management, or research for clients.
• Effectively communicate the business benefits of a technical solution to non-technical stakeholders.

Requirements

• Deep, hands-on experience with modern cloud platforms such as Snowflake, Databricks, or similar technologies.
• Subject Matter Expert in overall business and technical solutions for assigned clients/industries.
• Subject Expert in Identity resolution (deterministic + probabilistic, offline/online stitching).
• Familiar with AI/ML concepts as applied to data processing.
• In-depth knowledge and understanding of enterprise delivery methodology design, project management, and change management procedures.
• Ability to perform design creation, elicitation, and planning.
• Exhibits leadership both internally (stakeholders) and externally with clients.
• Excellent written and verbal communication skills.
• Excellent relationship skills.
• Ability to become fully functional and self-directed, leading pre-sales and implementation efforts associated with complex solutions.

Qualifications

• Minimum 10 years of combined experience in technical pre-sales and implementation roles.
• Minimum 5 years of experience with database marketing, direct marketing, or interactive marketing environments.
• Minimum 10 years of experience working in an external client-facing environment.
• Recent experience with one or more of the following:
  • Non-Cloud to Cloud Migrations
  • Cloud Platforms (AWS, GCP, Azure)
  • Snowflake / Databricks
  • Clean rooms
  • CDP / Customer 360
  • Real-time architectures
  • AI/ML-enabled analytics
• Experience with automotive data and solutions is a plus.

Supervisory Responsibilities

This position does not have direct reports but may mentor less experienced associates in the role.

Primary location: Homebased - Conway, Arkansas