Solution Architect, SaaS Implementations
About the role
This role sits within our Binocs Software product, Bluecrux’s market-leading SaaS solution for scheduling and planning in Quality laboratories and Cell & Gene Therapy production. As a Solution Architect, you will play a key role in ensuring that Binocs is implemented and scaled successfully for our customers—balancing deep technical expertise, strong solution design, and continuous improvement of both the product and our delivery approach. In this role, you’ll work closely with customers, consultants, and internal product teams to align Binocs’ capabilities with real-world operational needs, while also contributing to the evolution of the product and our internal implementation standards.
Responsibilities
Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.
Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.
Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.
Requirements
Extensive implementation experience: At least 3 years of hands-on experience implementing complex SaaS systems.
Strong judgment and decision-making: Comfortable operating in ambiguity, balancing customer needs with standards and scalability, identifying solution-fit risks, and making sound calls on when to move forward, adjust course, or escalate.
End-to-end problem solving: Take full ownership of solution design for complex scenarios, perform quality reviews, and ensure alignment with best practices, product direction, and long-term customer success.
Technical confidence: Comfortable working with IT systems and SaaS platforms, and a solid understanding of how they function. Familiarity with SQL is a plus.
Functional analysis expertise: Translate business needs into clear technical requirements and document solutions in a structured, consistent way.
Hands-on and detail-oriented: Enjoy working directly in software systems, digging into the details, and truly understanding how the product works end to end.
Clear, effective communication: Strong communication and interpersonal skills, able to explain complex technical concepts clearly to both clients and internal stakeholders.
Willingness to travel globally and work in a hybrid working model.
Nice to have:
Project management experience – A proven track record of leading and delivering large implementation projects.
Product enhancement experience – Prior involvement in improving or extending SaaS products.
Supply chain knowledge – Familiarity with supply chain processes.
Industry experience – Background in life sciences and/or pharmaceuticals.
Team leadership – Experience leading or coaching others is a plus.
Why join us?
Empowering environment: We believe in moving fast, digging deep, and owning our work. Your voice matters here, and we create space for you to take initiative, enhance your skills, and grow both personally and professionally—all while being your authentic self.
Flat hierarchy & collaboration: At Bluecrux, we see you for your talents, not your title. We foster open communication, strong teamwork, and a “no flying solo” approach to challenges. You’ll work with passionate experts in their fields, sharing knowledge, challenging each other, and building our global community together.
Exciting growth opportunities: We don’t believe in surface-level strategy. Join a company that encourages you to walk the talk—whether working on innovative, disruptive projects for global clients or contributing to our U.S. growth journey. Our fast-paced, can-do mentality ensures you’ll grow alongside us.
Unforgettable team experiences: At Bluecrux, we come together to celebrate success and enjoy the journey. From our annual Bluecrux weekends to monthly Last Friday gatherings with drinks, team-building activities, and fun events, we’re all in this together.
Generous PTO and benefits ensure you feel cared for as an individual.
About us
At Bluecrux, we transform supply chains into smart, efficient value chains through a blend of expert consulting and cutting-edge technology. We collaborate closely with industry leaders like Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more – creating partnerships that drive meaningful impact. With a global presence in Europe, the US, and APAC, we're committed to shaping the future of value chains, one success story at a time.
Binocs technology
Binocs is the global #1 SaaS solution for scheduling and planning in Quality laboratories and CGT production. Featuring AI-enabled scheduling, scenario-based capacity planning, demand and operations management, intelligent sample campaigning, and advanced performance management, Binocs offers the end-to-end visibility and control that will bring your operational optimization to the Cutting X. Empower your teams with confidence in their work plans, enhancing productivity and maximizing SLA adherence.