Solution Architect NFCU (35824)

About the role

We are seeking an experienced Solution Architect with strong Salesforce Loyalty Management expertise to support the design and delivery of a Referral Marketing MVP. The ideal candidate will have hands-on experience architecting and configuring Salesforce Loyalty Management and referral/incentive programs, with a strong understanding of Salesforce Financial Services Cloud, Marketing Cloud, Service Cloud, and Flow Builder. This role will serve as a functional and solution architecture lead, translating business and marketing objectives into scalable Salesforce solutions and end-to-end member experiences.

Responsibilities

• Solution Blueprinting & Strategy: Define the functional architecture and end-to-end user journeys for the Referral Marketing MVP using Salesforce Loyalty Management; translate business objectives into scalable functional designs, process flows, and solution blueprints; establish MVP scope, solution dependencies, and functional priorities.
• Loyalty & Referral Mechanics: Design referral promotion and incentive rules within Salesforce Loyalty Management; define member enrollment and referral workflows; design voucher management and redemption rules; establish point accrual, conversion, and redemption models; define and configure loyalty tier structures and associated benefits; ensure referral and incentive mechanics support the intended member experience.
• Cross-Cloud Alignment: Ensure functional alignment across Salesforce Loyalty Management, Salesforce Financial Services Cloud (FSC), Salesforce Marketing Cloud Engagement/Personalization, Service Cloud, core member-facing portals and digital experiences; identify cross-cloud dependencies and ensure consistent business processes and member data flows.
• Stakeholder Facilitation: Lead requirements-gathering and solution-design workshops with business and technology stakeholders; partner with marketing and business teams to translate objectives into clear user stories and functional requirements; facilitate solution discussions and drive alignment across business and technical teams; document functional blueprints, process flows, and acceptance criteria.
• Governance & Escalation: Define business rules for referral validation and verification; establish fraud-prevention rules and appropriate referral/incentive thresholds; define exception-handling processes and member-service escalation workflows.

Requirements

• Experienced Solution Architect with strong Salesforce Loyalty Management expertise.
• Hands‑on experience architecting and configuring Salesforce Loyalty Management and referral/incentive programs.
• Strong understanding of Salesforce Financial Services Cloud, Marketing Cloud, Service Cloud, and Flow Builder.
• Ability to translate business and marketing objectives into scalable Salesforce solutions and end‑to‑end member experiences.
• Experience leading workshops, gathering requirements, and documenting functional blueprints.
• Knowledge of governance, fraud prevention, and escalation processes for referral programs.

Pay

Rate: $70‑85/hour

Schedule

• Engagement: ASAP – December 14, 2026
• Total Hours: 320 hours
• Expected Capacity: Approximately 20–25 hours per week