Solution Architect (Marketing Cloud)

Responsibilities

• Provides technical guidance to the development of Salesforce and Marketing Cloud to support business and product strategies.
• Leads technical requirements gathering sessions and oversees and approves creation and maintenance of application and system design documentation.
• Successfully integrates Salesforce with Marketing Cloud.
• Works with Account Executives in a Sales Engineering function to appropriately scope project proposals.
• Works effectively individually and with Coastal Cloud and client members toward customer satisfaction and success.
• Takes direction from project team members and immediate supervisor.
• Sets and achieves necessary technical certifications.
• Manages multiple client engagements and works with associated team members.
• Runs workshops and develops and presents frameworks and methodologies to articulate delivery processes, operating models, solutions, and barriers to facilitate discussion.
• Identifies, creates, and enhances internal processes and methodologies based on recurring customer feedback and evolving industry standards.
• Understands and maps Business Processes & Challenges into our technical product suite, ensuring scalable, secure, comprehensive solution designs.
• Presents high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities.
• Identifies project issues/risks and presents alternatives to alleviate or resolve.
• Leads consultative engagements with clients on the technical and business challenges related to their digital marketing initiatives.

Requirements

• 8 years of experience, with a minimum of 3 years of Solution Architect experience (or a similar role).
• Excellent organizational skills, and the ability to handle multiple tasks simultaneously.
• Minimum of an active Marketing Cloud Consultant certifications.
• Applied knowledge of Salesforce and the Sales, Services, and Marketing functions.
• Excellent written, verbal, and visual communication skills, able to present complex concepts effectively at both the tactical and strategic/executive levels.
• Develops practical solutions and methodologies on the Salesforce platform.
• Strategic & technical thinking, highly organized and detail-oriented.
• Proven track record of working with multi-stakeholder teams, specifically IT, M&A, Infrastructure / Security, and Sales / Business Operations.
• Familiarity with data architecture/schema, including relational data models and SQL syntax, documentation of data models, and data flows.
• Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferred.
• Full-time permanent US work authorization.

Additional Requirements

• Education – Bachelors degree in a related area preferred.
• Travels with client or project team as needed.