Solution Architect – Infor WMS

About The Role

We are seeking a seasoned, US-based Solution Architect – Infor WMS to serve as our primary onsite business and technical authority for enterprise warehouse implementations across North America. In this dual-capacity lead role, you will bridge the gap between high-level supply chain strategy, facility-level operational workflows, and technical systems engineering. Operating directly at client distribution centers and corporate headquarters, you will lead discovery workshops, re-engineer warehouse processes, and architect the end-to-end technical ecosystem—including Infor CloudSuite WMS configurations, Infor ION integration pipelines, ERP/TMS interfaces, and warehouse automation (MHE/WCS).

Responsibilities

• Onsite Business Architecture & Facility Operations:
  • Onsite Discovery & Process Mapping: Lead physical walk-throughs, observation studies, and blueprinting workshops at client distribution centers to analyze current-state operations across Inbound, Putaway, Picking (Wave/Batch/Zone), Packing, Shipping, Parcel, and Labor Management.
  • Functional Solution Ownership: Design scalable, best-practice operational workflows tailored to US supply chain standards, omni-channel fulfillment, and high-volume environments.
  • Operational Alignment: Author Business Process Designs (BPD) and Functional Requirement Documents (FRD) that maximize native Infor WMS capabilities while minimizing custom modifications.
• Technical Architecture & Systems Engineering:
  • Integration Ecosystem: Architect real-time, high-throughput integration pipelines between Infor WMS, leading ERPs (Infor M3/LN, SAP, Oracle NetSuite), TMS, and US parcel carriers (FedEx, UPS, USPS) using Infor ION, BODs, REST/SOAP APIs, and middleware.
  • Automation & MHE Integration: Design interface protocols for Warehouse Control Systems (WCS), Material Handling Equipment (MHE), Voice Picking, AutoStore, and Autonomous Mobile Robots (AMRs/AGVs).
• Pre-Sales Enablement & Subject Matter Expertise (SME):
  • Pre-Sales Support: Partner with sales and account teams during pursuit phases—leading architectural pitch sessions, conducting rapid operational assessments, authoring technical proposals (RFPs/RFIs), and defining Statements of Work (SOWs) with realistic scope, staffing, and timeline estimations.
  • Domain SME: Serve as the internal and client-facing Subject Matter Expert (SME) on Infor WMS capabilities, industry best practices, and emerging warehouse technologies (AMRs, AI/ML task optimization, voice picking).
• Onsite Delivery Leadership & Execution:
  • Single Point of Ownership: Provide physical, day-to-day architectural leadership at client sites, directing cross-functional teams of configuration analysts, integration developers, and client IT staff.
  • On-the-Floor Testing & Go-Live: Lead onsite System Integration Testing (SIT), User Acceptance Testing (UAT), floor readiness audits, and hypercare execution directly from the facility floor during cutover.
  • Change Management: Facilitate client alignment between corporate IT leadership and warehouse floor operations, driving user adoption and SOP standardizations.

Required Qualifications

• Location & Authorization: Must be based in the United States and legally authorized to work in the US without sponsorship.
• Experience: 12+ years in supply chain consulting, with a minimum of 8+ years dedicated specifically to Infor WMS in both functional and technical architectural capacities.
• Education: Bachelor's or Master's degree in Industrial Engineering, Supply Chain Management, Computer Science, or Information Technology.
• Onsite Presence & Travel: Ability and willingness to travel up to 50–75% to client distribution centers and project sites across the contiguous United States.

Technical & Functional Mastery

• Functional: Expertise in US logistics operations, compliance (OSHA, FDA/hazmat tracking where applicable), parcel carriers, LTL/TL shipping, and 3PL.
• Technical: Hands-on experience with Infor OS, Infor ION, BOD architecture, APIs, XML/JSON, and advanced SQL (Oracle / MS SQL Server) for backend validation and troubleshooting.
• Automation: Track record of integrating Infor WMS with automated material handling systems and WES/WCS platforms.

Preferred Domain Exposure & Skills

• Multi-Industry WMS Implementation Experience: Prior track record of architecting or deploying Infor WMS across specialized vertical domains, specifically:
  • Industrial & Heavy Manufacturing: Spare parts management, kitting, shop-floor replenishment, serial/lot tracking, and heavy item handling.
  • Telecom & Technology Logistics: High-value asset tracking, reverse logistics (RMA/refurbishment), IMEI/serial-level scanning, and telecommunications equipment distribution.
  • 3PL & Logistics Providers: Multi-client/multi-tenant facility setup, client-specific billing rules, value-added services (VAS), and cross-docking workflows.
• Certifications: Official Infor CloudSuite WMS & Infor OS Certifications; Optional Certifications: APICS (CPIM/CSCP) or PMP Certification.
• Supply Chain Software Ecosystems: Experience with supporting US logistics software tools (e.g., Bartender, Loftware, ProShip, ConnectShip).