Solution Architect (Consulting) - myEvolv

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Qualifications

• Required: Bachelor's degree or equivalent relevant work experience
• Required: At least 4 years of health care information technology implementation or consulting working experience
• Required: At least 2 years Electronic Health Record solution work experience
• Required: At least 1 year of project management experience
• Preferred: At least 2 years Netsmart EHR solution work experience
• Preferred: Clinical experience within behavioral health, substance use, addiction treatment, case management, or foster care settings, with hands-on involvement in EHR implementations or system design
• Preferred: Basic skills in Java or SQL or basic data analytics skills

Expectations

• Travel expected up to 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones