Solution Architect

About the role

The Solution Architect will join the Commercial Sales team, specializing in cloud-hosted systems and technology. The ideal candidate will bring deep technical expertise in IT, software solutioning, strong analytical and written communication skills and a commitment to enhancing operational efficiency through technology.

Responsibilities

• Evaluates requirements and analyzes client needs to identify appropriate services and solutions.
• Pre-Sales Support: Collaborates with sales teams to understand customer needs. Crafts and presents tailored technical solutions.
• Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
• Supports Business, Functional, Operational, and Technical solution evaluations.
• Prepares and maintains project proposal documentation responses.
• Documents necessary collected information referring to the proposal requirements and company business practices.
• Performs the analysis, review, and design of system features.
• Creates workflow charts, process diagrams, test cases/plans, and business requirements as needed.
• Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities.
• Collaborates with Commercial and Marketing teams to understand customer requirements, enhancing sales support strategies.
• Analyzes and evaluates contact center technologies to identify areas for improvement and optimization.
• Solution product offerings and baseline system modifications to meet customers' technical requirements and evolving market needs.
• Builds relationships with clients, helping them understand how the product fits into their operations or solves specific problems.
• Communicates customer feedback to product and engineering teams to influence future development.
• Collaborates with cross-functional teams to implement and integrate new technologies and systems.

Qualifications

• Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity).
• Ambitious and motivated with leadership skills but a collaborative personality.
• High level of integrity and reliability.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.
• Excellent analytical skills, logical and structured thinking, and creativity in problem-solving.
• Curiosity, adaptability, and the willingness to learn new processes and methodologies.
• Ability to translate between business, technical, and sales audiences.
• Ability to demonstrate commitment to quality and client satisfaction.
• Ability to work independently and work effectively within a team environment.
• U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/ mobility domain.