Solution Architect

About the role

We are seeking a seasoned Solution Architect with deep expertise in the ServiceNow ecosystem to provide technical leadership, drive platform health initiatives, and align solutions with client business objectives.

Responsibilities

• Lead CMDB health improvement initiatives focusing on completeness, correctness, and compliance.
• Implement Common Service Data Model (CSDM) best practices.
• Experience with ServiceNow upgrades and simplification of customizations to enable rapid adoption of new features.
• Develop and maintain standards and practices for the health and architecture of the ServiceNow platform.
• Provide technical guidance for platform development and platform-wide solutions.
• Act as a consultant and advisor to customers, assessing platform health (performance, manageability, usability, scalability, upgradability, and security).
• Create detailed strategies aligned with client short- and long-term needs.
• Serve as an expert advisor to clients, partners, and project teams, facilitating solutioning sessions and bridging organizational gaps.
• Leverage ServiceNow platform capabilities and integrations with third-party technologies effectively.
• Solve problems, troubleshoot, and manage technical escalations while adhering to ServiceNow best practices.
• Ensure architecture and design decisions align with out-of-the-box capabilities to minimize customization.
• Experience migrating between ServiceNow environments using Update Sets, XMLs, cloning, and deployments.
• Work closely with customer platform teams to develop a ServiceNow roadmap aligned with business objectives and industry trends.

Requirements

• 12+ years of experience in Solution Architecture, with at least 5+ years as a ServiceNow Architect.
• At least 2 implementation projects, including one for a large customer.
• Strong knowledge of the ServiceNow platform and experience implementing multiple ServiceNow products.
• Bachelor’s degree in Computer Science or a related field.

Skills

• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in virtual teams across multiple locations.
• Collaborative mindset, working across security, IT, and risk teams.
• Self-driven and adaptable to fast-paced environments.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical, Health, Dental, and Vision.
• Disability Planning and Insurance, including Pet Insurance Plans.
• Family Support: Maternal and Parental Leaves.
• Insurance Options: Auto, Home, and Identity Theft Protection.
• Commuter Benefits and Certification & Training Reimbursement.
• Paid Time Off: Vacation, Sick Leave, and Holidays.
• Legal and Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, and Student Loan Refinancing.

Pay

$150,000 - $200,000 a year