Solution Architect

About the role

We are seeking a seasoned Solution Architect with deep expertise in the ServiceNow ecosystem to guide platform health, drive best practices, and align technical solutions with client business objectives.

Responsibilities

• Lead CMDB health improvement initiatives focusing on completeness, correctness, and compliance.
• Implement Common Service Data Model (CSDM) best practices.
• Experience with ServiceNow upgrades and simplification of customizations to enable rapid adoption of new features.
• Develop and maintain standards and practices for the health and architecture of the ServiceNow platform.
• Provide technical guidance in platform development and platform-wide solutions.
• Act as a consultant and advisor to customers, assessing platform health (performance, manageability, usability, scalability, upgradability, and security).
• Create detailed strategies aligned with client short- and long-term needs.
• Serve as an expert advisor, leading solutioning sessions and bridging gaps between disparate organizations through technical expertise.
• Leverage ServiceNow platform capabilities and third-party integrations effectively.
• Solve problems, troubleshoot, and manage technical escalations while adhering to ServiceNow best practices.
• Ensure alignment with out-of-the-box capabilities to minimize customization.
• Experience migrating between ServiceNow environments using Update Sets, XMLs, cloning, and deployments.
• Work closely with customer platform teams to develop ServiceNow roadmaps aligned with business objectives and industry trends.

Requirements

• 12+ years of experience in Solution Architecture, with at least 5+ years as a ServiceNow Architect.
• At least 2 implementation projects, including one for a large customer.
• Strong knowledge of the ServiceNow platform and experience implementing multiple ServiceNow products.

Skills

• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in virtual teams across multiple locations.
• Collaborative mindset across security, IT, and risk teams.
• Self-driven and adaptable to fast-paced environments.

Qualifications

• Bachelor of Computer Science or equivalent.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Pay

$150,000 - $200,000 a year