Solution Architect

About the role

As a Solution Architect at Stitch, you'll be responsible for integrating Braze and partner technologies within clients' marketing technology stacks, designing and implementing scalable solutions, and managing complex data structures.

Responsibilities

• Collaborate with other Stitchers to gather and analyze technical requirements, ensuring optimal configuration of Braze and partner technologies within the client's existing martech stack.
• Develop detailed functional design specifications, outlining workflows and user journeys that align with business goals.
• Design and implement end-to-end solutions that support personalized customer experiences, leveraging Braze's segmentation tools and Canvas tool for multi-channel campaign flows.
• Manage complex data structures, including user attributes and events, to support personalized customer experiences.
• Create dynamic audience segments based on user behaviors, preferences, and lifecycle stages, and craft multi-channel campaign flows using Braze's Canvas tool to drive customer engagement.
• Bring new ideas, recommendations, and solution write-ups to other Solution Architects, preparing for and participating in strategic discussions with clients.
• Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space, by earning and maintaining a minimum of 3 Braze certifications, including the Braze Digital Strategist certification.
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement.

Requirements

• 5+ years of hands-on experience in the marketing technology industry.
• 3 or more Braze Certifications, including the Braze Marketer and Braze Digital Strategist certifications, or the ability to quickly obtain them after starting the role.
• Knowledge around Liquid, APIs, SDKs, data modeling, and data ingestion processes to support clients' needs and platform adoption.
• Experience and confidence in developing and clearly documenting custom solutions.
• Strong organization and delegation skills.
• Ability to articulate marketing technology best practices and translate them into practical implementation recommendations.
• Agility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosity.
• Strong prioritization and time management skills, thriving in a fast-paced, deadline-driven environment.
• Proven ability to manage multiple concurrent customer engagements successfully, balancing priorities and resources effectively.
• Confidence in leading customer-facing discussions and presentations, inspiring trust, and conveying expertise while effectively managing expectations.
• Must be authorized to work in the United States or Canada without the need for visa sponsorship now or in the future.