Solution Architect

About the Role

Provide expert consulting and solution leadership by designing effective workflows, recommending best practices, and guiding clients through implementation, enhancement, and long-term solution success in the behavioral health, human services, and Post-Acute markets.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor, and guide solution teams on recommended methodology practices.

Requirements

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of healthcare information technology implementation or consulting experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical, and operational teams.
• Ability to document and present architecture concepts, simplifying complex ideas into clear overviews.
• Ability to build strong client relationships and deliver client-centric solutions.
• Ability to analyze complex, high-quantity, and sometimes contradictory information to solve problems effectively.

Preferred Qualifications

• At least 2 years of Netsmart EHR solution work experience.

Expectations

• Travel expected up to 20% of the time as needed.
• Position may require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel.