Solution Analyst I (Weekend Shift)

Weekend shift: Friday–Sunday, 6:00 AM–6:00 PM. Applicants must be authorized to work in the U.S.; sponsorship is not available for this position.

About the role

Provide administrative and technical support for WMS Korber One.

Responsibilities

• Provide day-to-day and on-call second- and third-tier end-user application support.
• Manage SLAs and ensure operations is supported via Service Now ticketing system.
• Work with business teams, project leaders, and application end users to collect and analyze project business requirements for functions or applications under limited direction.
• Prepare accurate and detailed requirement specification documents and functional technical specification documents.
• Understand the relationship between functional and technical requirements.
• Identify the current–future-state business processes.
• Provide technical development support for development, system configurations, and automation requirements.
• Serve as a communications liaison between business end users and application developers to understand key issues, identify perception gaps, and resolve questions.
• Coordinate with business users to identify functional cases and establish test scenarios and results.
• Work with business users to test, validate, and evaluate new applications and functions, and identify issues in functionality.

Requirements

• Education equivalent to four years of high school; 2-year IT degree preferred.
• ITIL Certification preferred.
• 2+ years of work experience in business analysis or an IT-related position.
• Exposure to IT business applications and methodologies.
• 1+ years of hands-on experience with business systems/processes: WMS, ERP, CRM, BI, or other business applications.
• Strong math and analytical skills.
• Experience in writing SQL queries.
• Knowledge of warehouse management systems; HighJump experience a plus.
• Working knowledge of MS Office.
• Knowledge of radio frequency scanning process and devices.
• Excellent communication skills.

Skills

• Strong business analytical skills to drive business requirement definition that involves eliciting, analyzing, prioritizing, articulating, and documenting business requirements.
• Ability to lead small projects (with minimal guidance) in various SDLCs (waterfall and agile), leading development teams, and aligning with business stakeholders.
• Demonstrated knowledge of project management skills including planning, scheduling, and execution.
• Experience with product and technical thinking, and executing in a fast-paced environment that meets or exceeds expressed needs.
• Ability to gather business requirements, process flows, and use case scenarios.
• Make recommendations for process improvements, documentation standards, procedures, and/or guidelines.
• Strong verbal and written communication skills across functional audiences with different backgrounds.
• Strong SQL skills.