Solution Advisor I

About the Role

As a Solution Advisor I, you will strengthen subject‑matter expertise on Enliven Health’s solution portfolio and apply that expertise to drive customer adoption, value realization, and overall satisfaction. You will serve as a trusted product advisor—guiding customers through pre‑ and post‑implementation success, optimizing workflows, and enabling customers to achieve their ROI goals.

Responsibilities

• Serve as a solution expert across your designated Enliven Health product portfolio, supporting Product, Sales, and Customer Success teams.
• Deliver customer evaluations and advisory support to assess current-state utilization and recommend strategies to maximize product efficiency and adoption.
• Lead pre‑implementation engagements to help customers define an effective go‑live strategy and success plan.
• Conduct post‑implementation reviews to confirm adoption, drive continued optimization, and reinforce customer outcomes.
• Monitor system usage, adoption metrics, and partner performance to identify opportunities for increased value.
• Create and deliver high‑quality training content, best‑practice guides, playbooks, and solution documentation.
• Present findings, recommendations, and optimization strategies to key customer stakeholders.
• Collaborate closely with Customer Success Managers and Sales to support renewals, expansion, and customer advocacy.
• Produce customer deliverables accurately, professionally, and on time.
• Champion professionalism, sound judgment, and strong relationship‑building across internal and external teams.
• Continuously refine and share best practices that improve the customer experience and product utilization.

Qualifications

• Minimum: 2+ years of experience in pharmacy operations or equivalent experience/education.
• Preferred: 2+ years of pharmacy technician experience or equivalent experience/education; experience developing training content, instructional materials, or facilitating learning sessions; experience in SaaS customer enablement, optimization, or advisory‑style roles; understanding of pharmacy workflows, technology platforms, and patient‑service processes; ability to work under pressure and meet tight deadlines.

How You’ll Elevate at Enliven Health

In this role, you will bring our Elevate Behaviors to life through:

• Collaborate: Partner closely with Sales, Product, and Customer Success to create seamless customer experiences.
• Inspire: Encourage customer confidence and internal alignment by sharing insights, best practices, and thoughtful recommendations.
• Develop: Continuously build product expertise and contribute to team knowledge resources and customer learning pathways.
• Execute: Own your commitments, set clear priorities, and consistently deliver high‑quality customer engagements and deliverables.
• Impact: Surface customer trends, advocate for improvement opportunities, and influence product and operational enhancements.

Work Conditions

• Remote role within the United States
• Up to 10% travel for customer engagements, team events, or training
• Occasional irregular hours required to meet customer needs
• Extended periods of sitting or standing may be required