Solid Waste Customer Service Representative

About the role

We are currently seeking a part-time Saturday position at the Scale House. This role supports weekend Transfer Station operations and ensures excellent service to our community.

Responsibilities

• Responds to routine requests for information including solid waste service requests and billing concerns; answers questions; directs callers and visitors appropriately; and tracks customer service requests via work order system from start to completion.
• Assists customers by determining if refuse entering the Solid Waste facility is permissible; blocks impermissible items from entering the facility and communicates to customers the appropriate waste disposal areas.
• Weighs all vehicles entering and exiting the Solid Waste facility; charges vehicles according to load.
• Receives and processes payments in person, by mail, over the phone, and from the City’s website; balances individual cash drawer daily, in accordance with City accounts receivable rules and procedures.
• Fills out forms and files documents alphabetically, numerically, or by other prescribed methods; locates missing files; purges obsolete files.
• Performs various routine clerical duties utilizing standard office equipment including making photocopies, faxing documents, accepting payments, and two-way-radio use.
• Provides general customer service and communicates with the public regarding fees, policies, rules and general information about the facility or event.
• Runs standard reports according to established timelines, or as directed.

Requirements

• High school diploma or equivalent (G.E.D.) required.
• Valid Wyoming driver’s license preferred.

Qualifications

• Knowledge of customer service principles, basic math, record keeping and file management principles, and modern office procedures, methods, and use of technological equipment including database management.
• Ability to work a variety of shifts including weekends, and holidays; organize records in an easily retrievable fashion; operate a variety of modern office equipment and tools; work on a variety of tasks simultaneously in person, and on the phone; routinely demonstrate the City of Casper core values; perform basic math calculations; learn, explain, and follow applicable procedures and policies; maintain confidentiality; answer phones and provide assistance to customers via multiple modes of communication; accurately proofread numerical and text data; accurately type documents at a reasonable rate of speed; be flexible with assignments which may change; perform a variety of office and computer tasks; prepare clear, accurate and concise reports; become proficient in all equipment, machinery and/or software required to accomplish assigned tasks; maintain a neat and professional appearance; communicate effectively verbally and in writing; follow written and verbal instructions and directions; establish and maintain effective working relationships with those contacted in the course of work; follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

Skills

• Providing customer service; maintaining accurate records and files; typing and data entry; using a computer and related software applications; operating in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public; oral and written communication; operating modern office equipment, software and operating systems/applications.

Benefits

Not specified.

Pay

Not specified.

Schedule

Part-time Saturday schedule.