Solar Service Department Supervisor

About the role

Solar Energy World—now a wholly owned Comcast company—is expanding rapidly and looking for hardworking, results-oriented Inside Sales Representatives to support our growing DMV market. This role is designed for individuals who want to prove themselves, master the fundamentals of sales, and earn a clear pathway into Outside Sales. Comcast has a long and successful history of acquiring, investing in, and scaling high-potential companies. As part of Comcast's Energy Services business unit, Solar Energy World is fully backed to grow aggressively while maintaining our commitment to integrity, in-house quality, and long-term value for homeowners—because tomorrow matters.

Responsibilities

• Lead all residential field service operations, including troubleshooting, repairs, warranty work, diagnostics, inspections, removals and reinstallations (R&R), commissioning, and post-install service
• Manage daily field operations to maximize technician productivity, utilization, and customer satisfaction
• Ensure service work is completed safely, efficiently, and in accordance with company quality standards
• Provide coaching, leadership, and technical support to Field Supervisors and technicians
• Partner closely with Service Center Case Managers to ensure seamless customer experiences from case creation through resolution by: reviewing daily service schedules and technician capacity; prioritizing emergency and high-impact customer issues; providing scheduling recommendations based on field capacity; ensuring work orders contain sufficient information before dispatch; communicating field updates that enable proactive customer communication; supporting rapid resolution of escalated customer issues
• Manage technician schedules, geographic routing, and workload balancing
• Optimize labor utilization while minimizing windshield time and overtime
• Ensure technicians have the proper materials, equipment, and documentation before dispatch
• Adjust schedules throughout the day to respond to emergencies, weather, and operational changes
• Recruit, onboard, train, and develop high-performing field technicians
• Conduct regular ride-alongs, field observations, and performance coaching
• Develop technical capability across solar PV, battery storage, roofing interfaces, electrical troubleshooting, and monitoring systems
• Foster a culture focused on accountability, ownership, teamwork, and continuous improvement
• Champion a safety-first culture throughout Field Service operations
• Ensure compliance with OSHA requirements and company safety policies
• Conduct regular jobsite safety observations and audits
• Investigate safety incidents and implement corrective actions
• Reinforce safe work practices through coaching and ongoing training
• Ensure all service work meets company workmanship standards
• Review completed work orders, technician documentation, and photographs for accuracy and completeness
• Monitor first-time fix performance and identify opportunities to reduce repeat service visits
• Partner with Quality, Installation, and Engineering teams to resolve recurring issues
• Support root cause analysis for quality trends and warranty failures
• Lead field efforts to deliver an exceptional customer experience
• Support technicians in resolving customer concerns professionally and effectively
• Personally engage with customers when complex situations require leadership involvement
• Ensure customer expectations are clearly understood and managed throughout the service process
• Drive improvements that reduce callbacks and increase customer satisfaction
• Serve as the senior field resource for complex technical issues involving: residential solar PV systems; battery storage systems; inverters; monitoring platforms; electrical troubleshooting; roof leak investigations; removal and reinstallation projects; warranty repairs
• Partner with Tier II Technical Support on complex diagnostic issues while ensuring field teams receive appropriate guidance and coaching
• Monitor and improve key operational metrics including: service case completion time; technician productivity; first-time fix rate; repeat truck rolls; average jobs completed per technician; schedule adherence; open work order aging; customer satisfaction; safety performance; overtime utilization; warranty and callback rates
• Use performance data to identify trends, remove operational barriers, and improve service execution
• Identify opportunities to improve field operations, technician productivity, and customer outcomes
• Standardize best practices across service teams
• Partner with cross-functional leaders to improve service workflows
• Support implementation of new technologies, processes, and operational initiatives
• Participate in strategic planning for service capacity, staffing, and operational growth

Qualifications

Required:

• 5+ years of leadership experience in residential solar, electrical, roofing, construction, or field service operations
• Proven experience leading multiple field technicians or service crews
• Strong understanding of residential solar PV systems, battery storage, electrical troubleshooting, and service operations
• Experience managing scheduling, technician productivity, and field operations
• Strong leadership, coaching, and performance management skills
• Excellent organizational and problem-solving abilities
• Ability to make sound operational decisions in a fast-paced environment
• Experience using CRM, field service management, and scheduling software
• Valid driver's license with acceptable driving record
• Role is in office daily in Pennsauken, NJ
• Must have 5 years of Solar Install and Electrical Expertise

Preferred:

• NABCEP certification
• OSHA 30 certification
• Experience with Enphase, SolarEdge, Tesla, FranklinWH, and Generac systems
• Experience managing warranty and removal & reinstallation operations
• Experience in residential service operations supporting multiple states or markets

Pay

New Jersey Pay Range: $75,010.97 - $112,516.46. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.